Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/07/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order a painting from them earlier this year and still have not received it because every time I get an update on the painting the problem, I tell them to fix still is messed up.

  Business Response

  Date: 11/10/2023

  Our customer (she) ordered a painting on June 13th (We have attached her uploaded photo) She asked us to move the woman on the right (in a red shirt) away to see the face clearly, our artists worked hard in accordance with the customer's request (We attach the painting done by the artist).
  We sent her a preview via email and sent her many other reminder emails, but received no response from her (We have attached the emails we sent).
  We really worked hard and met customer requirements, but contacting and exchanging work with customers was really difficult.
  We tried to do our job well, so in this case, we cannot refund the full amount, We can only refund 50% of the amount.
  We hope BBB considers and protects us in this transaction so that we can confidently do business under BBB protection.
  We are very grateful and sincerely thank the BBB team

  We worked with PayPal and they agreed to protect us for this transaction, below is proof of our protection by PayPal for this transaction!

  Customer Answer

  Date: 11/15/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. But, I will not sit here and let this business paint me as the villain. I never got any of those painting pictures they "sent me" the way I would have received them was by me contacting them and even when they told me they sent them I would not receive them, and I would have to tell them to send me the pictures through a different email to receive them. Now I want BBB to answer me this question. Look at the pictures of the painting, would you have taken that painting that you paid $166 for that you don't have to give to your father as a Father's *** gift, that I was supposed to receive a while ago! Also, the times I would contact them about the paintings they would not response, so I'm supposedly the difficult one here to work with. Also, I do apologize for the late reply I did not see this email until now!
  
  Thank you. 
  

  Customer Answer

  Date: 01/02/2024

   
  I am rejecting this response because:
  

  I would really like to reopen my case because I did not receive the refund. If you are able to reopen my case I would like to apply to get the entirety of my money back instead of just half because me having to wait long with no update because I never received any emails is very unprofessional and unacceptable. Also, the picture updates I would get were very embarrassing and interesting to say the least. 

  Business Response

  Date: 01/02/2024

  Our customer (she) ordered a painting on June 13th (We have attached her uploaded photo) She asked us to move the woman on the right (in a red shirt) away to see the face clearly, our artists worked hard in accordance with the customer's request (We attach the painting done by the artist).
  We sent her a preview via email and sent her many other reminder emails, but received no response from her (We have attached the emails we sent).
  We really worked hard and met customer requirements, but contacting and exchanging work with customers was really difficult.
  We tried to do our job well, so in this case, we cannot refund the full amount, We can only refund 50% of the amount.
  We hope BBB considers and protects us in this transaction so that we can confidently do business under BBB protection.
  We are very grateful and sincerely thank the BBB team
  We worked with PayPal and they agreed to protect us for this transaction, below is proof of our protection by PayPal for this transaction!

  Customer Answer

  Date: 01/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you.