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Business Profile

Car Decals

Pristine Wraps Company, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Decals.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/03/2025

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After purchasing a new Mercedes AMG GT, I hired this company to put a CUSTOM COLOR wrap on the car in the color of my business logo. I provided them with the **** color codes as well as my sign, website and literature for them to match the color for the wrap. I dropped my car off 3/12/25 and the company said it would take 7 days, but it took 17 and I got it back on 3/29/25 a completely different color than what I asked for, what we agreed to and what I approved. They lied, manipulated the facts, forged my signature on a contract Ive never seen and were extremely unprofessional and confrontational. Now they are refusing to make it right after they have been paid $7500 (BEFORE the job was done). This has cost me so much time, ******************** Read their bad ****** reviews. I wish I did prior to letting them touch my car. Do not trust this company. You will NOT get what you asked for, which in my case was a Greyish/Green but I got back neon blue. I think they didn't want to bother with a custom print so they just slapped on whatever stock color they had. I want either my money back or them to wrap it the correct color requested.

    Business Response

    Date: 04/15/2025

    We could not disagree more with the content in this review. We are a high recommended and reputable company that only strives to put out industry leading work. 

    We would never purposely mislead a client or forge any documents of any kind. These accusations are just plain wrong and untrue. 

    We are currently working together with the dealership to rectify this situation in an amicable manner 

    Customer Answer

    Date: 04/15/2025

     
    I am rejecting this response because: this is absolutely not true. After repeated attempts to call, text and email the company as well as been contacted by an attorney and Better Business Bureau, ****** reviews on social media, no attempt has been made by Pristine **** to rectify the situation. They have not made any contact or apology for the wrong color being put on the vehicle nor have they made any attempt to correct the fact that it has bubbled up and fallen off in several places.

Pristine Wraps Company, LLC is NOT a BBB Accredited Business.

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