We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Car Rentals

ER Travel, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Rentals.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/24/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rented a car from ******** on 04/02/2025. A warning light came up on the dashboard that the brakes were malfunctioning. I was unable to use the car due to the defective brakes warning. I returned the car the next day 04/03/2025. I was assured by the manager named *** that I would receive a full refund of my deposit and my one week rental purchase. I did not recive my refund. I contacted customer service and made a complaint. I received my deposit back. However, ******** has refused to refund my one week rental purchase of the car. The car was defective and could not be driven safely. I would like a refund of the one week car rental puchase of $397.52

    Business Response

    Date: 05/14/2025

    We appreciate you taking the time to advise us of the incident that occurred at one of our locations. Renter satisfaction is a priority; it is never our intention to provide our renter with a vehicle that is not up to our company standards. We regret the inconvenience you underwent with your first vehicle.  Our records indicate that you exchanged vehicles on April 5, 2025, 3 days after renting your first vehicle. We also showed you returned the vehicle two day early.

     

    A refund has been processed by our **************** on 5/14/2025 for the 2 day early return in the amount of $79.04. (see proof of refund below) Please allow ***** business days for this transaction to reflect on the credit you use when renting the vehicle. We sincerely apologize for the inconvenience and hope that you will give us the opportunity to serve you again soon.

     

    Because we value our renters, please accept 10% off your next online booking. To claim the 10%, go to **************** using the discount code [DEQOTR25]. Valid for 12 months. We look forward to seeing you soon.

     

    Kind Regards,

     

    Merchant: ************ - (***************, **)

    Date: 05/14/2025 10:09:03 AM EDT

    Transaction ID: 10709440107

    Transaction Type: Card Refund

    Amount: $-79.04

ER Travel, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.