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Business Profile

Childrens' Furniture

Hauck North America

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Childrens' Furniture.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/11/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Item: Purchased a Hauck Eco Wagon thru Target online store on 5/20/24 for $260.72 Problem: The rear axle on the wagon broke randomly (we realized it was cracked and disconnected when unloading it from our car after a short drive home after normal use) after less than 5 months.Attempt at Resolution: Contacted Target who told me they had no product warranty info on hand so they can not do anything on their end, so they directed me to contact manufacturer.Emailed Hauck North America, sent receipt and pictures of the broken parts. They told me the warranty is 6 months, but they did not have ***lacement parts and that I am to return to the store where it was purchased. So I reminded them that Target can't do anything since Hauck did not provide them warranty info originally.After a week of not hearing anything more, i sent a follow up email and then the *** asked for the receipt (which i had already sent in the beginning).Then another 2 weeks go by and after a couple more nudges, the *** said the wagon needs to be sent to them (paid for by me) for 'evaluation'. I told her i am not paying to ship it back for them to see the broken pieces in person. She then told me i could just send her 10 more pictures of the damaged area. After taking and sending 10 redundant photos i pointed out the cracked / broken damage had expanded due to me needing to move it around my garage out of the way a couple times, as it had been sitting there for well over a month at this point.Then a week later i got the 'Inspection Report' stating that because the damage had gotten worse, that the customer must have mishandled the product and caused the damage in the first place. (***ort is attached)Needless to say, I was appalled, though actually not all that surprised after the runaround treatment up to this point. I then tried asking for her manager, with no response since 11/18.

Hauck North America is NOT a BBB Accredited Business.

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