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Business Profile

Classic Car Dealers

RK Motors Charlotte

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Classic Car Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/24/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was interested in purchasing a car from R.K. Motors. The sales manager requested that I place a $1000 refundable deposit to hold the car. I was told the deposit was good for 7 days and allowed time for consignor negotiations, financing approval, money movement between accounts, personal vehicle review, or third-party inspection. I was told if the car was not purchased within 7 days, the money would be refunded, the car would no longer be on hold, and it could be sold to another party. I received approval for the financing within the 7 days allowed, but consignor negotiations, in which we were not involved, took much longer than seven days. We were not contacted by R.K. Motors via email or phone regarding the status of our bid until after the 7 days expired. With no information, we continued our search and found a different vehicle. When we were informed by R.K. Motors by phone that our bid was accepted, we had already found another vehicle to purchase, and I had to inform them that we would not proceed with the purchase; R.K. Motors still sent the sales document via DocuSign, which I declined to sign. When I called them, the sales manager told me that he had "lost" another interested buyer because he told them that the car was sold. He told the prospective buyer this before the final documentation was signed. I requested R.K. Motors to refund my deposit. They did not. I contacted my credit card company, informing them of the issue and asking them to investigate. Today (24 JUN), I received an email from R.K. Motors detailing why they could not refund my money. There was no mention from R.K. Motors, and I signed no documentation stating that I would forfeit the $1000 deposit if I didn't purchase the vehicle, yet R.K. Motors refuses to refund my $1000 deposit.

RK Motors Charlotte is NOT a BBB Accredited Business.

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