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Business Profile

Colleges and Universities

Queens University of Charlotte

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/28/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was interested in applying for the Queens University Summer ****** Housing program. I asked questions about the application twice but the office never responded. Wanting to get my housing plans figured out, I submitted an application anyway, just days after it opened, and sent my employer confirmation, to which the office responded and said they would give me more information in two weeks. The application included a $250 non-refundable deposit, which I paid and understood would go towards my rent once I had signed a lease. It has been six weeks, and the office has given me no information and has not responded to my multiple requests for a status update. Their application is now closed and the housing program is full. It appears to me that simply took my deposit without even considering my application, withholding an answer as spots filled up. Because of this, the appropriate resolution would be return the $250 fee.

    Business Response

    Date: 04/12/2023

    We have cancelled your reservation and I have reached out to our finance department and your refund will be processed and you should receive it in the next two weeks.

    Customer Answer

    Date: 04/12/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

    Thank you. 

Queens University of Charlotte is NOT a BBB Accredited Business.

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