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Business Profile

Computer Hardware

Essex Software
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

4.6

Average of 10 Customer Reviews

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Review Details

  • Daniel D

    Date: 06/02/2025

    I have submitted the help needed request form and have never been contacted. I've tried contacting them by telephone and the call keeps hanging up. I have had an unauthorized credit card charge from this company on my account that I can't get reversed. Does anyone know of a way to contact this company?

  • Linda W

    Date: 04/30/2024

    Essex Software is my go-to for converting PDFs to JPGs. The software is awesome, and so is the friendly and skillful customer service! And when I recently had a problem with a defective PDF, Essex responded quickly and kept in touch to create a workaround that I can use in the future with similar problematic files. I'm not just a customer, I'm a fan!

  • PAUL S

    Date: 12/06/2023

    While I rarely have an issue with Batch PDF Merger software, when I do I get very fast and responsive customer support. Great product and company to do business with.

  • Brianna M

    Date: 10/05/2023

    The customer service was great and helped me sort out my issue of our license key not working. They were responsive and detailed. The program is very useful in our office so it's great that we got it up and running again quickly after a system upgrade.

  • Nancy A

    Date: 09/14/2023

    I have several family trees on Ancestry involving over a thousand documents and photos. This requires being able to convert JPG, PDF, and PNG files. It is amazing that this can be done within a few seconds with the Multi PDF Converter. After purchasing two new computers, I had difficulty reinstalling the program . The technicians at Essex were quick to resolve the issues. It was nice contacting an actual human being and being treated as as one. Great customer service goes a very long way in keeping customers and by word of mouth getting new ones.

  • Emanuela S

    Date: 08/24/2023

    Love this software! So easy to use, reasonably priced and works great; and tech support is excellent! Highly recommended!

  • Jennifer L

    Date: 04/11/2023

    Great service and software for small business. Easy to use, support was quick to respond and find a resolution.

  • Ara D

    Date: 02/15/2023

    This product just works! Simple to use, reasonable pricing, terrific and quick customer service.

  • Fred E

    Date: 01/27/2023

    This software has saved me many hours of converting PDFs to JPGs! It works great and converts hundreds of files in a matter of minutes that used to take me over ten minutes to just convert one. This is my second year using this software. I have converted thousands of PDFs to JPGs. I am highly recommending this software and company! And their tech support people are great if you have any questions!

  • Tim F

    Date: 08/28/2022

    Tim F

    Date: 08/28/2022

    Excellent service from these Guys. Many years ago I bought a lifelong subscription (no longer offered, I understand), to their Wondershare software, but recently due to updates etc, it cut out the password key wouldn't work, & so I emailed them. Instead of trying to weasel out of the original deal (as I suspected they might do) they were most helpful & apologetic...& tirelessly worked to resolve the issue over several days until it was restored. It is refreshing in these times to find a company that sticks to its ************** a long past deal Thanks *** & the team! ********************* ******** ***************

    Essex Software

    Date: 08/31/2022

    Thanks for the very nice words *** and happy we can help. For the record, our firm is Essex Software, not Wondershare as indicated in your positive review. Enjoy ***!

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