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Business Profile

Computer Hardware

Savant PCs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Hardware.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/19/2022

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have previously made 2 complaints about this issue, in each case SavantPCs responded for a couple of weeks and then ghosted.I ordered custom panels for a case, the case was to have 3 glass panels replaced with metal ones and vinyl placed on the new metal panels.The order was initially placed in late 2018, which included me purchasing the case and having it sent directly to SavantPCs. Upon receiving the case ******* sent me a picture to show it had arrived.There was communication back and forth about the specific images to be used for the panels and the cost of this work.The price of the case was $539.94 and the cost to have the panels made was $525 which was paid via paypal.After this was paid I stopped receiving communications from SavantPCs until I eventually made a complaint on BBB, to which they responded and continued communication for a short while, before ghosting again. After my patience ran out I created a new complaint on BBB and the process repeated, I got a new email to contact SavantPCs at, they stated the panels were finished but they couldn't move the case due to medical issues but that they should be able to have the case sent out within a couple of months. The last communication received was on the 15th of September 2021.Previous complaint ID is #******

    Business Response

    Date: 11/04/2022

    Savant PCs is going out of business. Pay the shipping cost by emailing ********************************** for the shipping quote and you can receive your items.

    Customer Answer

    Date: 11/09/2022

    Company has requested info for shipping.
    Information has been sent.

    Currently rejecting as if I don't reject today it will be automatically accepted and I am not ready for the case to be closed, as at this point I have had one too many bad experiences with communication being shut off shortly after issue is accepted on BBB.
    Once shipping is confirmed I will gladly accept the response.

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