Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/24/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We called Reunity for an estimate to epoxy a 2-car garage. The salesman **** ****** arrived on 2/22/25 and gave us an estimate of $5,796. He offered us a finance option of 0% interest for 12 months. He ran my husband and my credit, we were approved. We opted to pay with our debit card a deposit of $2,000 and financed the remaining $3,796. **** went over the terms of the financing and we signed the finance paperwork and immediately a copy of those signed documents were sent to our email. There first available date was 3/10/25 between 8am - 10am. At 11am my husband called as no one had showed up and was told that the worker had been to our home, that he called myself (Mrs. ******** and knocked on the door but did not get an answer and had left the location. My husband stated that we both were home as he had taken the day off to be there and neither of us had received a phone call nor was there a knock at the door or the doorbell. We had no reason to not be available for this scheduled date. After a few phone calls back and forth, with a manager (****), my husband was told that the worker could not return. My husband and I decided that we did not want to do business with a company we could not trust. On Wednesday, 3/12/25 I called again to inform them that we would not reschedule the appointment. I was put in touch with (Heaven) who stated that shed initiated canceling the service and someone would finalize this within 48 hours via phone call. On 3/14/25 my husband received a call from Heaven from management and stated that we would not be receiving our deposit because we were outside of the window to cancel the contract. **** never mentioned a contract during his time at our home nor on the call with Heaven on 3/12/25. The only documents we discussed and signed were financing paperwork of the $3, 796. They have refused to refund our deposit of $2,000. We would not have agreed to 3-day cancellation of a service that was not to be render until 2 weeks later.

  

  Business Response

  Date: 04/09/2025

  Good afternoon,

   

  Thank you for reaching out regarding this customers project with us. We take these matters very seriously and hope to have this resolved quickly. Ive provided a history of the project and supporting documents but at this time, this project is cancelled, the deposit has been taken back by the bank, and we are not pursuing disputing the chargeback for the deposit.

   

  *** style="margin-left: 0in;">Sold on 2/22: signed contract attached (both husband and wife signed the contract) *** style="margin-left: 0in;">Installation date was scheduled for 3/10 as shown on the contract. *** style="margin-left: 0in;">Appointment was confirmed by voicemail and email on 3/5. *** style="margin-left: 0in;">Installer arrived the day of and even provided a photo of the front door after multiple attempts to connect with the customer. *** style="margin-left: 0in;">Status of the project changed to Needs Rescheduled. *** style="margin-left: 0in;">Customer called on 3/12 to request to cancel. Task assigned to Sales Management. *** style="margin-left: 0in;">Cancellation accepted but it was outside of recission, so deposit was retained. *** style="margin-left: 0in;">Last received call was on 3/13. Unless the customer is reaching out from an unknown number, we have no record of any further attempts. *** style="margin-left: 0in;">On 3/18, we received a credit card charge back, leaving no payments made towards the contract. *** style="margin-left: 0in;">No further attempts are being made to recoup the initial deposit from the company's side, and the project has been **********************

  Customer Answer

  Date: 04/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution would be satisfactory but they have not contacted the bank to notify of no furthur action on their part.  Given the amount, the bank will not issue a refund until either renuity respond as they have with BBB that there will be no further action or 45 days without a response has pasted. Then and only then will the bank issue back the $2,000. 
  
  Thank you. 
  

• Initial Complaint

  Date:06/26/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Reunity Concrete Coatings was paid $12,824.00 to place epoxy coating on my concrete patio. After the job was completed, I noticed there were parts of the concrete that did not have the glossy coating. I contacted ******, install manager twice, ***** once and **************. No one has tried to contact me regarding the issue. ***** received a deposit of $6,000 March 21, 2024. The balance was paid upon completion of the job on May 19, 2024.

  

  Business Response

  Date: 07/19/2024

  Good Afternoon,

   

  We cant seem to find record of the customer reaching out.  We did however reach out and have the customer scheduled for repair on 7/30.  Are you able to update our contact email address to mine so that we can make sure that these concerns are being responded to?  **** is no longer with the company.  Thank you!

  Customer Answer

  Date: 07/21/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:05/03/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is against Renuity Concrete Coatings. On February 1, 2024 we entered into a contract with Renuity with a tentative start date of March 1, 2024. On February 12, 2024, as per the contract cancellation policy we sent a certified telegram cancelling the contract. The telegram was delivered and signed for on February 13, 2024. This immediately cancelled the contract. On February 20, 2024, we received a phone call to schedule the installation at which time I informed them that the contract had been cancelled on February 12, 2024. On February 21, 2024, we received a phone call from someone within Renuity asking why we cancelled the contract. I replied we had no where to store or move our belongings in order to have the job performed. I was then informed that they would be keeping the $2534.00 deposit as per the contract and South Carolina law. No where in the contract does it state they have the right to keep our deposit for cancelling the contract. There has not been any services or supplies rendered. There was never a concrete date for any such services either. We immediately filed a dispute with ************** on February 21, 2024 and on February 26, 2024 we were awarded a temporary $2534.00 credit. March 8, 2024 we received an email from Renuity with the heading clearly stating CANCELLED: ***** AND *************************** GS24767GR, then in the email below from ********************* put in the comments: Contract not cancelled. The email was a calendar invitation to reengage the contract. As per the contract cancellation policy and no services rendered, once the telegram was signed for Renuity cannot reopen this contract without our authorization or a new contract. We did not respond back to the email. On April 8, 2024 a dispute was reopened and our ************** card was rebilled for $2534.00. On April 8, 2024 ************** received documented proof from Renuity that the $2534.00 was the correct amount from the original contract. Renuity failed to submit to ************** the telegram cancelling the entire contract. ************** therefore ruled in ******** favor and rebilled our account. ************** failed to see the validity of the contract itself was cancelled on February 12, 2024 through telegram, which is legal and per the contract requirements. Renuity and ************** are both at fault and this is fraud against our account. We are now taking legal action against Renuity Concrete coatings. This company should not be allowed to lie and steal consumers money. They should not be allowed to have a business license in the state of **************.

  

  Business Response

  Date: 05/14/2024

  Renuity and Mr. *************************** entered a contract, duly signed and dated on 02/01/2024. The installation was slated for 03/01/2024, confirmed with our Representative and the customer. A calendar invite was automatically generated by our scheduling system to serve as both a placeholder in our system and a reminder for the customer. The referenced telegram was exchanged on 02/13/2024, by which time the 3-day right of rescission had lapsed. As outlined on page 2 of the contract under "Terms and Conditions," cancellation beyond the rescission period would result in forfeiture of the customer's deposit. In an effort to reinforce this policy and provide an alternative, our Sales Manager contacted the customer to discuss rescheduling options to prevent deposit loss. ******************** expressed intention to consider the offer. Subsequently, on 05/07/2024, ******************** contacted us to proceed with rescheduling, which was arranged for 05/31/2024. Additionally, we handled a chargeback notification, responding comprehensively, resulting in a ruling in our favor. The bank did not request any further details beyond those provided.

• Initial Complaint

  Date:08/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for this business to paint and finish two garage floors. They finished one garage floor and have not finished the second garage floor. The agreement says that they will paint the block in addition to the flooring. *** made two appointments to have them come finish and they were a no-show both times. *** left several messages and they still are not returning my phone calls.

  

  Business Response

  Date: 08/18/2023

  Hello ************, 

  Thank you for bringing this to our attention and allowing us the opportunity to make it right by you. We have spoken and appreciate your patience. 

  If you need any further assistance please do not hesitate to reach out to us.