We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Construction Services

Southern Industries Home Improvements Charlotte
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/14/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased August,2023 for 10,000 .00 for gutters and gutter guards. They leak in several places and with heavy rain water over flows the top of the gutters, especially in front. I have made multiple phone calls, and no one speaks to me, but takes message and promise a phone call that never comes. I am completely exhausted from trying to get them to fix the gutters and need help please. The gutters come with a 5 years warranty and a limited lifetime warranty, and that is why they cost so much, but worth it - if they actually stood behind their warranty, which they haven't so far.

    Business Response

    Date: 06/13/2025

    Dear Better Business Bureau,

    ***. ****** and Southern Industries have been in touch with one another. We have a plan in place to have her gutter system working properly. We have this plan scheduled for next week.  Thank you for your help in resolving these gutter challenges.

    Sincerely,

    Southern Industries

    706-736-5555 extension 1002

  • Initial Complaint

    Date:08/15/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had windows installed by this company 2 years ago. There were MANY issues with the windows and the install process, but we decided to put it to rest since it took months to have the correct windows/door installed- and reinstalled due to the poor installment. Since June ** 2022, I have been calling to have some repairs done to the windows and door. I have been met with non-returned phone calls, excuse after excuse as to why no one is coming out and no one calling back. I also expressed the importance of having things fixed so I can do other maintenance to the house, but am still left with silence. I am at a point where I do not know what else to do.

    Business Response

    Date: 09/19/2022

    Business Response /* (1000, 11, 2022/09/09) */
    Dear Better Business Bureau,

    Southern Window and Gutter apologies for the delay. We have been in touch with Mr. *******'s. The repair was completed around August****** We have left a message to follow up to ensure their satisfaction along with signed off completion certificate.

    Sincerely,
    Southern Window and Gutter
    **************

    Consumer Response /* (2000, 13, 2022/09/13) */
    (The consumer indicated he/she ACCEPTED the response from the business.)

Southern Industries Home Improvements Charlotte is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.