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Business Profile

Convenience Store

Circle K Southeast Division

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Convenience Store.

Complaints

This profile includes complaints for Circle K Southeast Division's headquarters and its corporate-owned locations. To view all corporate locations, see

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Circle K Southeast Division has 25 locations, listed below.

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    Customer Complaints Summary

    • 15 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/30/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went here to pump gas in my car, I have to use ************ more. This is the third time that Ive gone here and pushed 93 octane and once I started pumping I looked and it was 89 octane that was being pumped. This time I didnt catch it like I did the two times before. The two times before they were able to reset the pump and try it again. Tone of those times it switched to the 89 octane again. I cannot use 89. octane in my car. I immediately brought it the attention of the person at the register and was told to call back and speak to the manager. I did call back and explained all of this to the manager and she said that shed put a work order in and that shes never heard of it doing this. I cannot be the only one that has complained about this issue. My car needs to have that gas taken out of my car. By the service center

    • Initial Complaint

      Date:05/22/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company does not honor the prices shown on the products. This has happened multiple times over a period of 9 months. I alerted them to the problem, called headquarters, and nothing has been resolved. Specifically the 3 pack of ****** Light tall cans. I have heard the same issue with other products from other people.

    • Initial Complaint

      Date:04/14/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've tried so many times over to use their easy pay. First it took me several weeks just to get a card because my local Circle K kept saying they were out and waiting for new ones. Once my account was set up, I found it impossible to log in to pay for the gas. I just went inside to ask them to show me, the guy at the counter said the app is terrible and I wouldn't be able to get the 10 cent per gallon discount they advertise.

    • Initial Complaint

      Date:09/29/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The 30 cents off per gallon offer for first 100 gallons, by being forced to use the Circle K Easy Card and linking it to your debit card is a very misleading ad, and forces you to go into store get the circle k card, download app, link card to bank account, verify bank accounts by receiving two deposits, which I was told my bank doesnt take ACH transactions. I work at my bank (***** Fargo), I know for a fact that my bank takes ACH transactions. I contacted customer service, they said it was a typo on the bank account. I re-checked. There was no typo. Never received my 30 cents off. Had to jump through 5-6 steps and spent 3-4 hours in total dealing with this. They have lost my business.

    • Initial Complaint

      Date:06/06/2022

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm not getting my sip and save discount having to pay for each drink. Store tells me I have to pay, I just paid **** last week and now I'm being told I have to pay again

    Circle K Southeast Division is NOT a BBB Accredited Business.

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