Complaints

This profile includes complaints for Miller Street Dance Academy's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Miller Street Dance Academy has 2 locations, listed below.

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  Miller Street Dance Academy

  11532 Providence Rd Ste O Charlotte, NC 28277-2886

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  Miller Street Dance Academy

  10100 Park Cedar Dr Ste 186 Charlotte, NC 28210-8993

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was refused a refund for classes my daughter did not attend. Was denied a free trial, even though their website advertises one.

  Business Response

  Date: 10/10/2023

  ********************* phoned mid September wanting to obtain a 30 day refund for his daughter, ****'s dance class along with a refund of the $50 registration fee.  He told us they were never informed they could do a Trial Class at our studio in ********************.  I explained to him during this call that they would have been able to do a Trial Class if they waited until August to register for classes.  They registered in June before classes began.  Trial Classes are only given if there is room in the classes, there is a risk if you wait to take a trail not being placed in the class you want as classes fill up quickly.  He said he was never told that and I reminded him it is in our Student Handbook.  ***** said he and his wife didn't know it was in the handbook.  I reminded him when they registered for the class in June  *************************** acknowledged digitally that the handbook was reviewed. ***** said regardless of whether they signed the handbook or not he should have been told to wait and do the Trial Class.
  
  I reiterated to him we were going to fulfill the obligations as laid out in our Student Handbook in regards to student withdrawal.
  
  The ******* signed the withdrawal form for their daughter on 8/31 and submitted it to our ****** studio, this withdrawal in accordance with our student handbook requires a 30 day notice of withdrawal from the studio.
  
  No refund is due, in accordance with our student handbook.
  
  
  *******************************

  Customer Answer

  Date: 10/11/2023

   
  I am rejecting this response because:
  I was told via email twice that there is no free trial class even though it says so on their website; therefore, I should be refunded for the trial class my daughter attended which I was charged $180 for.