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Business Profile

Dentist

Carolina Dental Care

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dentist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/21/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In March 2023, I paid for two teeth cleaning services for my wife and I and got the receipts, then they only did one but when I went to do the second one this year, they asked me to pay extra for the renewal to get it done. But I challenged them and showed them the receipt, but unfortunately they refused to honor the receipt and refused to do the cleaning for both of us. So I left the clinic without doing the service. We have been customers of theirs for almost 7 years but their new customer service and manager are really disrespectful because one of their customer service called me and asked to reschedule the cleaning because the electricity went out when we were at the clinic and I told him about this issue and he told me no problem and we will take care of it , but when we went to do the cleaning today, the customer service and the manager told me you must pay for us to do the service for you.

Carolina Dental Care is NOT a BBB Accredited Business.

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