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Business Profile

Digital Marketing

Townsquare Interactive

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Digital Marketing.

Reviews

Customer Review Ratings

4.11

Average of 261 Customer Reviews

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Review Details

  • Elmer D

    Date: 09/09/2022

    Town Square has actually hurt my business prospecting. They have their phone number on my ****** search ( I can not change it ) and they produced a website that will make clients run away. The domain I own is basicaly being held hostage. When asked for updates they say they have done them and they haven't. Please do not belive a word they tell you . You can do better on your own .

  • MARK S

    Date: 09/01/2022

    MARK S

    Date: 09/01/2022

    IF I COULD GIVE THEM A - 10 I WOULD THEY ARE HORABLE MY WEB SIGHT WAS SO BAD I WOULD, IF IT WENT LIVE I WOULD NOT GET ANY BUSINESS AT ALL STAY AWAY FROM THEM. BIG SCAMMMMMMMMMMMM

    Townsquare Interactive

    Date: 09/07/2022

    Hi ****. While we build sites to meet ******** best practices, we want it to represent your business well. I do see that your ***************** Specialist, ****, has attempted to reach out several times to make updates, but has been unable to connect with you. Please reach out to **** at ************************************* to assist you.

  • Linda R

    Date: 08/25/2022

    Linda R

    Date: 08/25/2022

    Company earned -10 stars to start off. We are still waiting for a promised refund never received. The company is a scam. They created a website for my company which was a copy paste job of 3 other company websites. I was promised over the phone a refund nothing received since late June of this year. Even emailed my representative with the company and no new information from ********. I called today and was told "*****" will resolve my problem but he was in a meeting *sigh*. The company is just giving me a run around because they don't intend to give my money back. *Class Action Suit* should be filed against this company. My cc provider has been contacted. I should have researched better about this company. DO NOT USE, they will provide fraudulent service (website design). If things don't get resolved soon I may be forced to seek legal counsel. I want FULL REFUND for fraudulent service. Totaling: $1,347.00 (April 7th $349, May 7th $499, June 7th $499). If I would have searched the BBB first before using this company I wouldn't be leaving a review.

    Townsquare Interactive

    Date: 09/12/2022

    When running SEO for a site and going after the same keywords there can be similarities between two sites. We were able to listen back on our recorded phone calls with the client and we were unable to find any instance where the client was promised a refund. Since the services were rendered we are unable to offer a refund.

  • Michael D

    Date: 08/22/2022

    Michael D

    Date: 08/22/2022

    As soon as Townsquare was notified of my intention to use another hosting service, not only did they stop hosting our site, but refused to release (unlock) my domain and send us the transfer authorization codes. Today is 08/22/2022 and we've paid for hosting service through the end of Aug2022. We've been in touch with the sales/account personnel and the assured that our concerns would be addressed. After we posted a less-than-positive review of their service we received a review response "please email tsi#### to have your issues addressed". There has been no response.

    Townsquare Interactive

    Date: 09/07/2022

    I am unable to find a business associated with this name and email address. Our services are month to month starting at the clients bill date. If a client requests to cancel the website would continue to be hosted up until the following bill date. Per our terms and services the domain is owned by the client and will be sent to the client at the clients request. We would need the business name to look into this case furhter.

  • Luvia L.

    Date: 08/09/2022

    Luvia L.

    Date: 08/09/2022

    We are still waiting for a refund for services that were not granted. We had initially considered giving this company an opportunity to help us build our rank on ******* After reviewing the comments made by customers and taking these in consideration, we decided it was best not to take the risk with this company. We had a meeting scheduled, and I canceled prior to the meeting. Our card had already been charged $297 and up-to-date it has been over two weeks waiting for a refund. They are very keen to call you so many times prior , but now no one responds to my messages or emails. I hereby request a full refund for services that were not granted. Do not trust this company, they will scam you.

    Townsquare Interactive

    Date: 08/10/2022

    Hi *****. I am sorry things didn't work out. I looked into this matter for you and can see that your refund has been initiated and you should see the credit to your account in ***** days. Please feel free to reach out to ********************************************* with any additional questions.

  • Ryan M

    Date: 07/25/2022

    Ryan M

    Date: 07/25/2022

    Spam calls a few times a week. Annoying sales pitch. I told them I didnt need help and to lose my number. No luck in stopping these fraudsters. I never inquired about services. Called management. Dont work with these terrible company and change your number because they will call nonstop.

    Townsquare Interactive

    Date: 07/26/2022

    Our sales team is not provided with leads, they are expected to do their own research and find their own businesses to reach out to. I can put a note in our system connected to ****** Fitness Now to prevent further sales calls.

  • Casey N

    Date: 07/25/2022

    They are the worst at customer service Ive ever encountered. Theyve done nothing to help my company with an email issue but continue to take my $ every month. I would highly not recommend this company!!!

  • Tim K

    Date: 07/15/2022

    Tim K

    Date: 07/15/2022

    This company will do some simple work and then it is take lots of calls, emails and nerves to make them do something . Also their ****** ads is complete reap off , if you want to loose money and your nerves use them . I was paying for 6 month , lost 50k with this company , fired them and have to start all other again cause they are cancelling all the work they done . Stay away

    Townsquare Interactive

    Date: 07/19/2022

    Hi Timofey,Thanks for sharing here. We see you are doing an organic website campaign and also ****** Ad words campaign. If you cancel the ****** Ads then yes you would have to start over, that's just how ****** Ads work. If you are cancelling the website and SEO services you would just need to work with another company that can pick up where our SEO services left off.

  • Date: 07/12/2022

    Date: 07/12/2022

    HELLO TSI.I HAVE CALLED TO NOONE EVER ANSWERING, LEFT VOICEMAILS THAT NOONE RETURNS, SENT EMAILS WITH NO REPLYS. I AM GIVING YOU AN OPPORTUNITY TO CANCEL MY ACCOUNT BEFORE I START A FRAUDULANT CLAIM.

    Townsquare Interactive

    Date: 07/13/2022

    Hi ********,Thanks for reaching out. Our records show that you spoke to an associate yesterday. That associate put a ticket into our system for you to get a call. You should be receiving a call today from an account manager. If for some reason you don't receive a call please reach out to ********************************************* Also just so we're on the same page you should be calling this number **************

  • Tyler M

    Date: 07/05/2022

    Tyler M

    Date: 07/05/2022

    Been try to cancel for 3 months now and you cant get ahold of the manager to cancel the rep just comes up with new excuses every time you call him to get a hold of some one that can help.

    Townsquare Interactive

    Date: 07/05/2022

    Hi Tyler,We have looked up your account and see that you only started with us 3 months ago. We don't see anything about a request to cancel services. ********************************* is your account rep and she can help you. We see in our records she reached out to you on June 8th and Juse 24th. Her contact info is ******************************************** If you do have a cancel request through email that is time stamped please forward the email to ********************************************* or if it was a phone call please send the day and around the time you requested to cancel so we can look in our phone records. For just being with us for 3 months your analytics look really great with over ***** page views to your website. We're very sorry to hear you want to cancel services with Townsquare.

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