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Business Profile

Driving School

Expert Driving School

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Driving School.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I enrolled my 20 year old child for ******s with Expert Driving School. Upon enrolling my daughter, I paid using my credit card for all services. The owner and I agreed on the amount, total amount of ******s and cancellation policies. My daughter took one ****** and on her second scheduled ******, she did not show or cancel. Due to unforeseen circumstances, my daughter moved to ******* within the same week of signing up. I called the owner and even went to the office to explain the situation. When I arrived, he was not there so I left a voicemail...no return call. I called a few more times, again no return call. My last call, I left another message and the owner sent me a text instead of calling. The owner texted he would call me back in a few hours that day, which he did not. He then sent another text asking what the issue was and I explained the situation. I understand I would not get refunded for the first visit and the no show/no call appointment; however I would like to be refunded for the remaining ******s or at least be credited since I have another child who will take ******s this year. The owner stated a refund is not possible because I am not the student. I stated that there was no problem when I paid for the ******s, so why can't I request such refund or a credit? The owner then stated the student must be present, which she cannot since she now lives in another state. I tried calling the owner back and sent a message to him via WhatsApp that went unanswered. I believe I should be refunded for the ******s that I did not use. This company basically was paid in full for services they did not fully provided.

Expert Driving School is NOT a BBB Accredited Business.

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