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Business Profile

Ear Nose and Throat Doctor

Charlotte Eye Ear Nose & Throat Associates

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ear Nose and Throat Doctor.

Complaints

This profile includes complaints for Charlotte Eye Ear Nose & Throat Associates's headquarters and its corporate-owned locations. To view all corporate locations, see

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Charlotte Eye Ear Nose & Throat Associates has 13 locations, listed below.

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    Customer Complaints Summary

    • 34 total complaints in the last 3 years.
    • 14 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/04/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 4th I had an appointment with dr ******* for eye treatment , they refused to admit me because they claimed that there is a balance of $80.00 in my account, which I was not aware of it.I told the woman on the front desk that I will pay it on June 10th since I am diagnosed with Sarcoidosis i need to see the doctor, she denied, I was wondering if all the patients were treated the same way as I was,

      Business Response

      Date: 06/13/2025

      For more than 100 years the physicians and staff of Charlotte Eye Ear Nose & Throat Associates, P.A. have provided professional medical services to our patients in Charlotte and surrounding communities. We are proud of our reputation for top quality medical care and compassionate treatment of our patients. To that end, we have a very active quality assurance review process and provide multiple ways that patients can contact us directly and share their concerns.  We investigate every patient concern but because of the ***** privacy regulations, we cannot discuss a specific patient case other than directly with the patient. Please understand that ****** collects all payments prior to appointment as is common among all healthcare providers including those in Charlotte. Consequently, we have reached out via ******* regarding concerns about his medical care. Thank you for your support in these efforts.

    • Initial Complaint

      Date:06/04/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date: 2/10/2025 ******** purchase has never been successfully completed. Left lens is not correct, does not provide the appropriate vision. The lenses were made three (3) times with a 4-week wait and they are still incorrect.

      Business Response

      Date: 06/10/2025

      For more than 100 years the physicians and staff of Charlotte Eye Ear Nose & Throat Associates, P.A. have provided professional medical services to our patients in Charlotte and surrounding communities. We are proud of our reputation for top quality medical care and compassionate treatment of our patients. To that end, we have a very active quality assurance review process and provide multiple ways that patients can contact us directly and share their concerns.  We investigate every patient concern but because of the ***** privacy regulations, we cannot discuss a specific patient case other than directly with the patient.  Consequently, we are in touch directly with the patient and attempting to resolve the concerns. Thank you for your support in these efforts.

    • Initial Complaint

      Date:05/13/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear BBB,Im filing a complaint against Charlotte Eye Ear Nose and Throat Associates (CEENTA), regarding an ongoing billing error for account #************** October 2020, my son was injured at school. We obtained a legal settlement, and our health insurer placed a lien to recover medical expenses, including payments made to ******. After the settlement, the insurer notified ****** that the lien had been satisfied. This was an informational letterno refund was issued or requested.****** has misunderstood the letter, now claiming they refunded the insurer and are billing me personally for services already paid in full. Despite multiple attempts to explain and provide documentation, CEENTA refuses to correct their records or stop billing **** have proof of:Settlement and lien satisfaction All payments made Communications with ****** I am requesting that CEENTA:Cease billing/collection efforts Correct their records to show a $0 balance Retract any credit reporting tied to this error This is causing unnecessary stress over an issue that was resolved years ago. I ask the BBB to assist in correcting this matter.Sincerely,***** *****

    • Initial Complaint

      Date:04/28/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had several transactions with this provider. I received a bill for the 1-8-2025 service of $44.34. I paid the bill. However, my healthcare insurance also paid the bill. I requested a refund, however, the provider kept saying that they would reimburse me after all claims had been paid, since I had gone to them on several occasions. After all claims were paid, they stated that on 2/21/2025 service, they made a mistake and needed to correct the mistake and send it to my insurance company again. There was never a new claim for the 2/21/2025 service sent to the insurance company. Now, all of my claims have been paid with all Explanation of benefits with Patient responsibility $0 as noted on the uploaded document. I would like my refund of $44.34 asap. For Information only, I also paid this provider for services that I decided not to get. Instead of reimbursing me one lump sum the same way I paid them, they gave me my refund in four different installments and didnt even use the same method that I paid them with. This is very unprofessional.

      Business Response

      Date: 04/29/2025

      For more than 100 years the physicians and staff of Charlotte Eye Ear Nose & Throat Associates, P.A. have provided professional medical services to our patients in Charlotte and surrounding communities. We are proud of our reputation for top quality medical care and compassionate treatment of our patients. To that end, we have a very active quality assurance review process and provide multiple ways that patients can contact us directly and share their concerns.  We investigate every patient concern but because of the ***** privacy regulations, we cannot discuss a specific patient case other than directly with the patient.  Consequently, we are in touch directly with the patient and attempting to resolve the concerns. Thank you for your support in these efforts.

      Customer Answer

      Date: 04/29/2025

       
      I am rejecting this response because: first of all this has nothing to do with HIPPA it is about a reimbursement for a payment for the services on 1-8-2025. Currently all services have been paid by the *****************. There is currently a zero balance with no patient responsibility. Now ****** is holding my funds hostage because they say there was a service charge that did not get processed on 2-21-2025 so they claim that they sent it to the ***************** on 4-10-2025. For some reason, the insurance company never received it. Claresse called me from ****** and stated that the charge would be resubmitted again today on 4-29-2025. This charge is for a refraction that was done on 2-21-2025 which has nothing to do with the services of 1-8-2025 which I paid for. In addition after looking at the charges for 1-8-2025, ****** charged me for a Test to determine if prescription eye wear is needed(92015). The office visit was to determine if I needed cataract surgery not for if I needed glasses. I gave them my prescription glasses which I was wearing so obviously I need prescription eye wear. Why would you provide an unneeded service? Why is ****** holding my funds hostage when currently I owe nothing and the insurance company *** nothing?

    • Initial Complaint

      Date:03/25/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 9th I was charged for a surgery that was not done at all. Upon bringing it to their attention I was immediately told there was no mistake and the charges stick. I have proof there was no surgery done yet nobody will correct the billing. I have been given the run around and have still not been provided with the surgical consent that I obviously did not sign. This charge is incorrect. I want it removed.

      Business Response

      Date: 03/28/2025

      Ms. ******:

      For more than 100 years the physicians and staff of Charlotte Eye Ear Nose & Throat Associates, P.A. have provided professional medical services to our patients in Charlotte and surrounding communities.  We are proud of our reputation for top quality medical care and compassionate treatment of our patients.  To that end, we have a very active quality assurance review process and provide multiple ways that patients can contact us directly and share their concerns.  We investigate every patient concern but because of the ***** privacy regulations, we cannot discuss a specific patient case other than directly with the patient.  Consequently, we have been in touch directly with the patient and have attempted to explain to her the circumstances. As they become available, we will continue to provide the patient with the details we have related to her billing inquiries. Thank you for your support in these efforts.

      Regards.

      Customer Answer

      Date: 04/01/2025

       
      I am rejecting this response because:
      Nobody has contacted me. This is a generic copy and paste response. The company has no interest in working with you or me. Im contacting a lawyer next. 

    • Initial Complaint

      Date:02/21/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Charlotte Eye, Ear, Nose and Throat Associates (CEENTA) sent me an invoice for an "estimated payment" on 10/9/24 for services that would be rendered on 10/23/24, saying if payment wasn't received that I may not be provided services. I paid the $692.28 on 10/16/24 in good faith. My ****************** *******, has since paid the entire bill in full and on 1/27/25 has closed the 10/23/24 claim from ******, so CEENTA owes me a refund of the "estimated payment". ****** insists that my insurance company sent a letter on 2/12/25 indicating "investigation or reprocessing" is required and called me on 2/17/25 to tell me as much. Today, 2/21/25 I called ***************** and they have no records whatsoever for reprocessing of any claims, and since ******* paid the ****** claim on 1/27/25 they consider the claim closed. CEENTA still insists there is a reprocessing and will not agree to refund me, even after informing them that even thought the claim was paid and closed, if there is still an issue they need to deal directly with my insurance company, refund me my payment and remove me from the equation. My patience has worn out so I am now reporting CEENTA to the BBB for fraudulent billing practices.

      Business Response

      Date: 02/28/2025

      For more than 100 years the physicians and staff of Charlotte Eye Ear Nose & Throat Associates, P.A. have provided professional medical services to our patients in Charlotte and surrounding communities. We are proud of our reputation for top quality medical care and compassionate treatment of our patients. To that end, we have a very active quality assurance review process and provide multiple ways that patients can contact us directly and share their concerns.  We investigate every patient concern but because of the ***** privacy regulations, we cannot discuss a specific patient case other than directly with the patient.  Consequently, we are in touch directly with the patient and attempting to resolve the concerns. Thank you for your support in these efforts.

      Customer Answer

      Date: 03/01/2025

       
      I am rejecting this response because: ****** still refuses to issue a credit for my good faith payment, and simply deal with insurance.  If there is a patient balance after the insurance pays, then they can bill me.  This is normal business process, not sure why ****** doesn't grasp this if they've been doing business for over 100 years.  their patient satisfaction statement is a joke.

    • Initial Complaint

      Date:02/19/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      October 4th 2024. Billed for no show. ( *****). I missed an appt and paid a ***** ******* fee. Af t er the fact!!!!!, I was billed a second no show fee of ***** for the same day. In all.the information concerning this practice it says you owe a ***** ******* fee. It does not clarify that they may have scheduled a patient with two appts on that visit. I was charged a second ***** no show fee for a total of ****** for one day. They have sent this amount to collections. I want it removed from collections and the second ***** fee deleted from my account. I live on ***** a day. I don't have ***** to pay this ***** bill. Maybe they should live on ***** a day. This amount is arbitrary and not explained to the patient. When I called to cancel this appt I was told there would be a ***** no show fee which I paid. I have tried to.resolve this issue numerous times. Their resolution was to report my bill to a collection agency. Please ******* resolve this. *****.***** ************ *******************************************

      Business Response

      Date: 02/26/2025

      For more than 100 years the physicians and staff of Charlotte Eye Ear Nose & Throat Associates, P.A. have provided professional medical services to our patients in Charlotte and surrounding communities. We are proud of our reputation for top quality medical care and compassionate treatment of our patients. To that end, we have a very active quality assurance review process and provide multiple ways that patients can contact us directly and share their concerns.  We investigate every patient concern but because of the ***** privacy regulations, we cannot discuss a specific patient case other than directly with the patient.  Consequently, we will be in touch directly with the patient and attempt to resolve the concerns. Thank you for your support in these efforts.

      Customer Answer

      Date: 03/07/2025

       
      I am rejecting this response because:

      They have not called or sent an email or text msg.
      As of March 6th.
      And nothing has come in the mail. I've checked ALL my emails.
      I already had a copy of their original response. Like I said before nothing in that email says anything about a solution other than that they would be in touch shortly.
      Still nothing.
       

       


      Business Response

      Date: 03/14/2025

      We have attempted to contact the patient and left a voicemail as well as sent her a message through MyCEENTAchart to contact the Office Manager at the **************. Thank you.

    • Initial Complaint

      Date:01/24/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My son is a patient at this practice, and I am extremely dissatisfied with how his recent insurance situation was handled. I received a call stating his appointment needed to be canceled because the office no longer accepts his secondary insurance. However, my son has both primary and secondary insurance. At his last visit, I was assured that having a primary insurance plan would be sufficient. On January 1, when his insurance plan updated, I provided the staff with his new primary medical ID. While it could not be pulled up in their system, I contacted the insurance company, which stated that eligibility could not be verified through the system but that the office could call directly to verify benefits. I provided the insurance companys contact information, but I was informed that the office "will not do that." *********** refuses to call to verify benefits? In December, this same primary insurance was verified with no problem. He just has an updated member ID for the plan year. Refusing to make a simple call to verify benefits feels lazy and unprofessional. To make matters worse, I offered to self-pay to ensure my son could still receive care, but the office ignored this option. I was instead told that because the secondary insurance is not accepted, the primary insurance would not be accepted either. The office manager instructed the staff to cancel the appointment entirely. This practices actions are unacceptable. Denying care to a patient, especially a child, is unprofessional and lacks compassion. As a result, I will be cutting ties with this office as both a parent and a patient. This experience has been incredibly disappointing, and I feel the office staff has failed to uphold basic standards of care.

      Business Response

      Date: 01/31/2025

      For more than 100 years the physicians and staff of Charlotte Eye Ear Nose & Throat Associates, P.A. have provided professional medical services to our patients in Charlotte and surrounding communities. We are proud of our reputation for top quality medical care and compassionate treatment of our patients. To that end, we have a very active quality assurance review process and provide multiple ways that patients can contact us directly and share their concerns.  We investigate every patient concern but because of the ***** privacy regulations, we cannot discuss a specific patient case other than directly with the patient.  Consequently, we will be in touch directly with the patient and attempting to resolve the concerns. Thank you for your support in these efforts.

    • Initial Complaint

      Date:12/19/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      CEENTA billed me a $50 no-show fee for an appointment I never agreed to or scheduled. Despite providing clear evidence of their error and requesting a correction through their patient messaging portal, ****** has failed to respond within their stated 48-hour response timeframe. This is indicative of a troubling pattern in CEENTAs billing practices, which disproportionately harm patients, particularly seniors, who may lack the resources to fight back against unjust charges.Complaint Details 1.What Happened:On December 16, 2024, I contacted ****** through their patient portal to inquire about scheduling an appointment with Dr. ********* *****.A staff member (*** *.) informed me that Dr. ***** was unavailable and offered an appointment with Dr. ******* *****. I explicitly declined this offer, as documented in my response.Despite my clear refusal, CEENTA improperly scheduled an appointment with Dr. ***** for December 17, 2024, and subsequently billed me a $50 no-show fee for failing to attend this unauthorized appointment.2.What I Have Done:I contacted CEENTA through their messaging portal to dispute this charge and provided evidence of the error.Despite their promise to respond within ************************************************* corrected the charge.3.Why This Matters:CEENTAs refusal to resolve this error reflects a broader issue with their aggressive billing practices, which disproportionately harm seniors and vulnerable *********** a senior citizen, I am capable of advocating for myself, but many elderly patients may not have the resources or ability to dispute unjust charges, leading to undue financial and emotional distress.Desired Resolution 1.I request that CEENTA immediately remove the improper $50 no-show charge from my *********** also encourage ****** to review its billing practices to ensure that other patients, particularly seniors, are not subjected to similar unjust charges in the future.

      Business Response

      Date: 12/20/2024

      For more than 100 years, the physicians and staff of Charlotte Eye Ear Nose & Throat Associates, P.A. have provided professional medical services to our patients in Charlotte and surrounding communities. We are proud of our reputation for top quality medical care and compassionate treatment of our patients. To that end, we have a very active quality assurance review process and provide multiple ways that patients can contact us directly and share their concerns.  We investigate every patient concern but because of the ***** privacy regulations, we cannot discuss a specific patient case other than directly with the patient.  Consequently, we are in touch directly with the patient and attempting to resolve the concerns. Thank you for your support in these efforts.

    • Initial Complaint

      Date:12/13/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a surgery in July of 2024. Due to financial hardships (which has led to bankruptcy), my account unfortunately accured a bad debt. I simply couldn't pay the balance owed. I am now however on an automatic-draft repayment plan; yet I am still being refused care. While billing has accepted my bi-weekly repayment amount, they refuse to remove the "bad debt" notification on my account. Despite literally having an appointment on 11/26/24 (while on the repayment plan); I am unable to make any more appointments until the debt is paid in full. I think an automatic-draft repayment should show a sign of good-faith for customers to continue care with a specialist. All I'm requesting is for the bad-debt note on the account to be redacted for continued care.

      Business Response

      Date: 12/20/2024

      For more than 100 years, the physicians and staff of Charlotte Eye Ear Nose & Throat Associates, P.A. have provided professional medical services to our patients in Charlotte and surrounding communities. We are proud of our reputation for top quality medical care and compassionate treatment of our patients. To that end, we have a very active quality assurance review process and provide multiple ways that patients can contact us directly and share their concerns.  We investigate every patient concern but because of the ***** privacy regulations, we cannot discuss a specific patient case other than directly with the patient.  Consequently, we are in touch directly with the patient and attempting to resolve the concerns. Thank you for your support in these efforts.

    Charlotte Eye Ear Nose & Throat Associates is NOT a BBB Accredited Business.

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