We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Electrical Contractors

JW Bernard Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electrical Contractors.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Early this year, around May 2024, we had solar panels installed on our home by Lumio/ *******. They have told us that they used JW Bernard as a 3rd party installer for the project. The installation went smoothly and, as far as I know, the panels are working well. There is an interconnection agreement/ contract, as well as a one-line drawing (as well as an application fee, but I am honestly okay with paying that myself at this point) that need sent to *********** in NC so that I can get credit for the power that the panels are producing. This paperwork has to come from the installer, per Duke and Sunnova. I have called literally dozens of times, with no response. I have left multiple voicemails with no response. I have emailed multiple times, and included the list of required paperwork directly from Duke so that I don't misrepresent what I am asking for. Again, no response. I have been dealing with this for several months (it is late October). Still, nothing from JW Bernard. All I want is to have them contact me and send the appropriate paperwork. That's all. Thank you for your time.

  • Initial Complaint

    Date:09/13/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a house with solar panels installed by this company. My electric company has no record of installation on file so the panels are currently useless. I've tried contacting by phone, two different emails, and left multiple voicemails with no response. I just need them to submit some information so that I can actually use our solar panels.

  • Initial Complaint

    Date:06/27/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I regret having to involve you in these emails, but we are at a loss for what to do next. We received a response from JW Bernard AFTER we had emailed leadership detailing the customer's experience with JW **********************, the installation team, and SunNova. Instead of using it as a building block, they responded with verbal retaliation and then removed us from the platform. We are now facing another potential cancellation due to a lack of communication from the installer about progress. We have several other deals pending and continue to receive calls from customers inquiring about updates from the installer.The number of cancellations we've experienced has been significantly detrimental and could potentially constitute tortious interference, a definite breach of contract, and a violation of SunNova's communication policy (refer to the screenshot below). Your website states that communication is key, yet months have passed without any updates on progress, and as of this morning, we have another customer looking to cancel.Furthermore, I have documented communications via text and email regarding ********** in **********, **. There was communication two weeks prior to signing a new lease, one week before, and then one week after signing the new lease, only to discover that the stores in ********** were not available. I signed a lease, rented out my house, and moved to ********** to work and develop the ********** locations.Regarding *************************: She has an installation on her roof, but the change order was overlooked, and the panels were installed on the incorrect side of the roof without any funds being disbursed.All we are asking is for the installer to provide updates to the customer, whom we brought to SunNova at our expense, only for them to experience no communication from the installer, leading to cancellations and our relocation to work in a ********** where JW Bernard does not have a contract.Our sole desire is to satisfy these customers.

    Business Response

    Date: 07/15/2024

    In response to the customer's complaint

    1. Fitz solar was removed from the Sunova platform after multiple times of being non-compliant with respect to chain of command policies. They have done this on multiple occasions and were informed that contining to violate the policies will result in consequences and termination. 

    2. There were several deals pending that we have not received the proper documentation to move foward with the installation process. There were maybe 2 deals that were ready to install that we did not have an installation date as of yet to complete, however the projects were still within the contracted limit to schedule installation. JWB could of keep more frequent communication here on these projects. 

    3. There was no confirmation given to Fitz Solar to occupy any of the ********** stores. There was a list given of availble stores that they can request so JWB can submit to secure the stores but there was never any confirmation given that we offically had these stores and no Notice to procceed was given to Fitz Solar to occupy the **********, SC Stores. There was a miscommunication here on the process to occupy the store. JWB should of set clear expectations on next steps that would of prevented this situation.

    4. ************************* chnage order was never overlooked. It is the seller responsability to make sure that all documents and change orders are processed prior to installation. However we are still communicating with Fitz Solar and the customer to complete the installation of this project prior to 7/31/2024. An email respond was sent to FiTz to give an update in the installation. Once the installation is complete, funds will be dispursed for this project and funds will be distributed to Fitz Solar.

    The Oustanding amount owed to fitz Solar for outstanding projects is Approximately $7500 not $75,000

JW Bernard Company is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.