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Business Profile

Esthetician

The Modern Aesthetic

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Esthetician.

Complaints

This profile includes complaints for The Modern Aesthetic's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Modern Aesthetic has 2 locations, listed below.

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    • The Modern Aesthetic Inc.

      7940 Williams Pond Ln Ste 250 Charlotte, NC 28277-8412

    • The Modern Aesthetic

      2609 Merryvale Way Waxhaw, NC 28173-6848

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    • Initial Complaint

      Date:04/10/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My mother visited the med spa under her monthly membership, which I financially support due to her severe neuropathy and arthritis. Her doctor recommended B-12 shots and massages for her condition. During her recent visit, she had pre-paid for 20 units of Botox. However, the injector, *******, proceeded to administer an additional 19 units without informing her. ******* insisted on payment for the extra units despite my mother's explicit request and pre-payment for only 20 units.It's concerning that the injector did not obtain consent for the additional units before proceeding with the injections. This lack of transparency and disregard for patient consent is unacceptable.This incident is not isolated. Previously, the spa's massage therapist administered a B-12 shot into my mother's arm, causing soreness for a week. This was done without prior experience and only after receiving approval from the studio manager.Moreover, during my own visit a few months ago, I was misled about the pricing of lip fillers, being told they were charged per session rather than per syringe. This led to an attempt to overcharge me by $750, highlighting a pattern of deceptive practices at the spa.I will be attaching supporting documents to illustrate these deceptive practices and urge appropriate action to address these concerns

    The Modern Aesthetic is NOT a BBB Accredited Business.

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