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Business Profile

Exercise Equipment

Vulcan Strength Training Systems

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise Equipment.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/18/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product from Vulcan on August 15, 2024. The product was a strength training system called Talos. The invoice number is *****. I paid $3,230.50 for the product. The product has not shipped and I have been unsuccessful in getting a reply from Vulcan. I have emailed them, called them countless times, and filled out their online form many times without any *********** is December 18, 2024, which is over 4 months since I ordered the product. I have constantly reached out to get an update or some information on my order which I paid over $3,000 for and I cant even get a ******** this point I am simply seeking a refund. Please help with resolution.

    Business Response

    Date: 12/26/2024

    The customer requested cancellation of the order on the 19th of December.  The *** Compliant was filed on the 19th as well.      Multiple emails were sent through out the pre-order process.  Pre-Order dates are not guaranteed dates and can change. 

    Orders are cancelled and refunded within  1-10 business days as per the terms  and conditions of the sale.   (Business days do not include weekends or holidays).   Pre-Order items can always be cancelled simply by completing the cancellation form on the website found here and specifically requesting cancellation.   *************************************************************************************************;  

    No third party is needed to cancel an order with Vulcan Strength



  • Initial Complaint

    Date:09/07/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the weight lifting system from Vulcan in November 2023. It was supposed to be delivered around January 2024. It did not arrive until late March/early April 2024. My family was due to move to a new home in July 2024 so we didnt open the pallet of items for convenience of moving a few months later. I did not know that half the equipment was missing (and that there was supposed to be a 2nd pallet) until we moved in July and opened the boxes on the pallet we had. Come to find out, there was supposed to be 2 pallets. I contacted Vulcan and they opened a claim between them and the transport company, **********. There was a 30 day waiting period to hear back and what I was told is that Roadrunner Denied the claim. At this point, Vulcan is escalating the issue. However, I have a photo from a ********** representative showing they only received one pallet from Vulcan. I do not feel at ease with the continued delay in resolution. If ********** only had one pallet then responsibility should fall on Vulcan. It seems that Vulcan should deliver a 2nd pallet with the remaining items that were not delivered. Thank you.

  • Initial Complaint

    Date:05/06/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered product on December 7th 2023 and the company will not provide information on canceling the order and issuing refund. Have been told 4 separate times about delays in shipping and have requested cancelation. Been requsting timing for over a week and they continue to not give proof of cancelation and that refund is issued.

    Business Response

    Date: 05/30/2024

    All refunds are processed within 1-10 business days of the request for refund as posted on our website and terms and conditions.  Business days are Monday thru Friday. If the refund was processed within 1-10 business days we are unsure what wrong has been done.   Thank you.

Vulcan Strength Training Systems is NOT a BBB Accredited Business.

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