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Business Profile

Eyelash Extensions

Amazing Lash Studio

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Eyelash Extensions.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/20/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a charge for $99 via my credit card for a service I was not even at on 12/15/2023. I called the studio on 12/16/23 and spoke to ***** and she was confused about the charge as well. She stated a manager would call me back at 1pm that day to reverse the charges. Note: They also had the wrong number *********** phone as well but ***** said she made the corrections. I never received a call so I called back on 12/18/2023 and left a message. Today is 12/18 and I still have not heard from them. I left a message with an employee. I feel like I will not get help. Note: I do not have a plan with them with their program. This should not have charged my card.

    Business Response

    Date: 01/11/2024

    Client had an appointment scheduled and did put her card on file to hold appointment. She no call/no showed her appointment which is 100% of the service.  She was aware of this and we do have recorded call where she agreed to this.  We have refunded her and are going to assume she forgot about the cancellation policy.  

Amazing Lash Studio is NOT a BBB Accredited Business.

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