We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Fire and Water Damage Restoration

Paul Davis Restoration - Charlotte
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Paul Davis Restoration - Charlotte's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Paul Davis Restoration - Charlotte has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1

    Average of 1 Customer Review

    Want to share your experience?

    Leave a Review

    Review Details

    • Ronak H

      Date: 07/18/2023

      Ronak H

      Date: 07/18/2023

      If I was able to give negative stars I would definitely rate them at *****! If you want to get your work done in a timely fashion and by professional, please do not go with this company. I had the misfortune of dealing with **** Davis. My bathroom project started in August 2021 and it never got completed. Management is not responsive even at cooperate level! They will schedule appointments and would not show up. Management will not take responsibilities for their craftsman not showing up to scheduled appointments . In addition craftsmanship is below average. The work that they did compete is falling apart within 2 months of completion! It has been an utter nightmare dealing with this company- something I would not even wish upon my worse enemy! By all means avoid going with the company - would be better off doing the project yourself EVEN if you dont know how to do it. This company charges premium to deliver below average industry standard work. I adding few pictures to show the work they have done for me!

      Paul Davis Restoration - Charlotte

      Date: 07/20/2023

      *****,It is very sad that you would disparage my company and my team. Your entire bathroom floor was rotten and it all had to be re-framed. We passed our framing inspection with the county. This type of loss is not usually covered by insurance. We were able to get it approved under your policy. I had a project manager (your first one) that left our employment and our office made every effort to finish the work. I apologize that incident happened but can't turn back the clock. You called to blame us for your HVAC going out when we had nothing to do with that Incident. You called to blame us for the bathtub that you purchased from ****** that was malfunctioning, which was not our fault. I had to pay a plumber on three separate occasions at our cost to try to remedy the situation. I paid an electrician three separate times to remedy the issue with the bathtub at our cost. Any and all issues that came up with the trim, paint and tile were all corrected. We had to remove the tile from the front of the tub so there was access to the module for the malfunctioning bathtub at our cost. I ordered another $700 worth of tile at our cost to replace once the tub was repaired. I still have the tile to finish the bathroom in my warehouse. We were not responsible for the tub that you ordered and we installed that had a module that was defective. The new vanity you ordered did not fit in the space where the custom cabinets were before. Your insurance company approved for us to detach and reset the old cabinets at around $600. When I sent you an invoice for 12k for the balance of the approved insurance estimate you refused to speak with me further and called our Franchisor. I wish we could have worked this out but you refused.If you would like to discuss I would be happy to arrange a time to meet you and address any concerns and find a resolution. We cannot warranty work that we have not been paid for and have bent over backwards trying to finish the job. Work with us to get your project finished! Regards,*****

    Paul Davis Restoration - Charlotte is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.