Complaints

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• Initial Complaint

  Date:03/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They was to fix my Car for 2300 they had my Car since July 2023 I got my Car back No Repair and They didnt give me back the 500 I put down on the Repair.

  Business Response

  Date: 03/15/2024

  The vehicle was here for diagnostics. The $500 he paid was a down payment on extensive diagnostics (the car has been in a flood and required electrical diagnostics). We have documentation that states that it was extensive diagnostics. We took a $500 down payment because the car isn't worth the diagnostics amount we were charging and we needed to cover ourselves in case he ditched it here. We told the customer not to move forward with the diagnostics because of that but he stated it had sentimental value. We performed the diagnostics (the total for that was over $2000 to which he agreed in a digital contract) and sent him the estimate for repairs. Essentially every module and electrical component in the car needs to be replaced (the outcome we told him was likely going to be the case in the beginning) the total to fix the car was over $30,000; he obviously declined to proceed with the repairs needed so it was time for him to pick up his vehicle. When he arrived we informed him he owed the rest of the diagnostics that we had only taken down payment on. The customer at that point became physically aggressive (we have all this on security camera) we decided for the safety of our other customers to give him his keys and send him on his way without collecting the $1700 we were still owed. We would have kept the vehicle for a mechanics lien in this case normally but decided the safety of our customers was more important. He stole a diagnostic from us. He tried to steal his car before any of this happened but was caught by one of our technicians and that's when he came inside and we told him he still owed on it (something he obviously knew otherwise why would he have tried to tow his car from our back lot). Reach out with any more questions you might have or to see the security footage.

  Customer Answer

  Date: 03/15/2024

   
  I am rejecting this response because:
  
  

  Customer Answer

  Date: 03/18/2024

  I had my Car towed to that place to be Fixed not to have them Run 25 Hours of Test for ******* If they wasnt going Too Fix the Car I would went some place that could I dont have Money to Burn like that.

  Business Response

  Date: 03/18/2024

  This is a pointless communication. I have a signed document that states we were doing diagnostics for the amount of $2316.60. The customer knew that it was diagnostics as it is stated in multiple places on the document. I am attaching a timeline that our shop software generates for our repair orders that states he agreed to the terms of the diagnostics. Also, how would we know what the vehicle cost to fix would be before performing diagnostics. The customer is just upset he cannot afford to own/fix his car which is of no fault to our business.