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Business Profile

Frozen Dessert Distributors

Dixie Belle Ice Cream

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Frozen Dessert Distributors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/08/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2.16.24 spoke with ******* regarding distribution of ice cream to our small business Want Some Cake, LLC. We paid for approx. 16, 3 gallon tubs of ice-cream. 14 tubs were sent via delivery truck, upon inspection of the product we were only able to accept 6. The ice-cream received were dated up to 2 years or more, they were we receding from the sides and top and many of the tubs were old or damaged. We spoke to the representatives of Dixie Bell and the distribution center, who sent replacement ice-cream which were also old, and we sent back immediately with the delivery driver. Dixie Belle and the distribution center guaranteed and confirmed via text and phone call that we will receive a refund of our money for the old ice-cream that we still have on numerous occasion the latest being 4/22/24. We still have not received our refund and now the company has stopped responding to our calls or texts. Refund of $330.10 still pending. Representative reached out to us on 5/7/2024 asking if we would take credit card as a form of payment for the refund. I responded and sent a pay link for my business and no response for payment. At this point I believe they are stringing us along.Thank you,******** and ***********************

    Business Response

    Date: 05/30/2024

    This situation was under review and has been taken care of. We dont blindly send money to those who request it. We investigate the situation

Dixie Belle Ice Cream is NOT a BBB Accredited Business.

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