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Business Profile

Funeral Homes

Roseboro's Mortuary & Crematory Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/07/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 12, 2023 I was the beneficiary of the deceased of **************************. This company allowed the daughter ********************************* to take control since their was a relationship. Burial arrangements and everything was done by ******. The Informant on the death certificate was myself. ****** is the heir not the Informant.

    Business Response

    Date: 03/22/2024

    The daughter provided the information and contracted with the funeral home. Her name is listed as the informant for that reason. An amendment can be done with ************************************ department.  

    Customer Answer

    Date: 04/22/2024

     
    I am rejecting this response because:

    I was the beneficiary of my 40 years old partner who has passed away on May 7, 2023 and buried on May 12, 2023. *************** ******* daughter ********************************* told him about this funeral home after she used them to buried her husband ***************************** in 2022. After the funeral, *************** ******* and myself made arrangements to be buried here together in 2016. On April 25, 223 the daughter draw up a power of attorney against ***************** wishes and use that information and his stolen I D and SS card after his death. This entity allow the daughter to take over the arrangements and make all the decisions without my consent and allow her to run up the bill to over ***** on a ****** policy . ********************************* allow the daughter to sign the death certificate without a signature of a doctor. We called her about that, she responded by saying you can ammend the death certificate. ***************** didn't die of a natural causes. He was given a morphine shot from the daughter and he passed immediately. The daughter then took me to her apartment for a week in order to arrange the funeral on her behalf. This business use me just to get paid. I would like this business to refund half the price of the funeral I never had a say in. The death certificate has been ammend with correct information. I will be seeking legal help with this Unfair Trade Practices under North ****************** Laws.

     



Roseboro's Mortuary & Crematory Inc. is BBB Accredited.

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