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Business Profile

Golf

Rain or Shine Golf, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/02/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with Rain or Shine Golf on December 30, 2023 for a full simulator setup including a 9x12 SwingBay enclosure, FlightScope Mevo+, projector, upgraded hitting mat, and upgraded ******* the time of purchase, I was told the enclosure was backordered 34 weeks. Over the following three months, I received repeated 2 more weeks estimates, which were vague and continually recycled. Rain or Shine Golf failed to communicate accurate timelines or offer transparency throughout this period.Eventually, I had a third party call the company under a different name and was told the product was in stock and available to try out. After confronting management about the contradiction, my enclosure shipped the very next day confirming that I had been misled.Further, one of their employees admitted to me that staff were instructed to give vague answers to customers, even when they had no clear product availability.I sent a professional email to the companys owner requesting compensation for the prolonged delay and repeated deception. I received no response.I am requesting $1,500 in compensation, in addition to a $100 gift card previously issued, to resolve this matter.

    Business Response

    Date: 04/18/2025

    Unfortunately, Mr ***** was dramatically impacted by a supplier issue that we had due to the devastation of Hurricane ****** last fall. We lost our manufacturing facility out in ********* that was in business for over 150 years, and did the best we possibly could to get Mr ***** taken care of as best as we could. We made the decision recently to ************** our cost on the product in order to resolve, and he has now received his product. I understand his frustration regarding the delays, but we have done everything we can to resolve this matter and settle with him. As of right now, he has received over $2,000 in discounts and refunds related to his order, which satisfies the $1,500 request that he made. See the attached for the order records.

    Customer Answer

    Date: 04/21/2025

     

    They responded to me and gave me a $1,000 refund. I appreciate it, but I asked for $1,500. 

     

    Ryan 

     


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