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Business Profile

Handyman

Mr. Handyman Of E & W Charlotte To Belmont
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/07/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Mr. ********************** to complete a paint job for me. They charged $230/hr (almost double the competitive rate in my area) and left 8 different spots with issues.This is the second time Mr. ********************** has done an awful job. I am asking for a partial refund ($200) in order to have someone else complete the project.

    Business Response

    Date: 03/10/2025

    We spoke with this customer, Mr. **** over the weekend and again today to discuss concerns in detail and gather additional feedback. We agreed that we were not able to provide the quality service we strive to provide to every customer, every job. We agreed to provide the partial refund to Mr. **** The partial refund was issued back to the card on file used to pay for the service. This was executed this afternoon. The customer was advised to watch for his refund as timing varies depending on banking institutions. We appreciated the feedback in order to better serve our customers moving forward. 

    Customer Answer

    Date: 03/10/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

    Thank you. 

Mr. Handyman Of E & W Charlotte To Belmont is BBB Accredited.

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