Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/28/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sampson Construction Co Inc.(will be named contractor or Sampson thru out this memo) was hired for a new fence and french drain. As paying clients we expected all work to be completed. Sampson was contacted several times to rectify our concerns. Contractor made a pathway in our yard to place a french drain in the ******* to minimize water flooding. Sampson made suggestions about the foundation, however in his rebuttal he offered to level out the ******* ******* soil down to start. Paying client provided $40 via cash-app for top soil. Only two bags were provided for use. We used the soil attempting to resolve the work that was not done. We were not able to cover the entire dirt path. We are not satisfied w/ the install of the french drain & requested repairs be made. Contractor did not take any accountability & refused to settle with paying clients in a mature manner. Fence materials were ordered by the instruction of the contractor. Sampson miscalculated materials needed often. Outlines and a walk thru was conducted before work began. Property lines were still visible & Sampson did not adhere to any of the guidelines/directions provided. Sampson did not communicate much, leaving us days w/o updates. For weeks we were left with open holes in the ******* water from the rain just collecting. These are only a few of the challenges we encountered with Sampson, we remained humble in hope that things would get better. Unfortunately, Sampson has shown distasteful behavior towards us when expressing the lack of ********************* It speaks to his ********************** negligence. Lastly Sampson stated on June 5, "I will refund you after I deduct services, or you can be patient & I'll confirm my guys to be there Monday." We declined further services, & chose the refund option. To no avail has Sampson delivered a refund or itemized list of "services completed," leaving us with no other option but to file a complaint.

  Business Response

  Date: 07/26/2024

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  Business Response

  Date: 07/26/2024

  Thank you for taking the time to contact me in regards to complaint number  ******** petitioners Mrs and *********************************.

  We regret any inconvenience they have experienced, and we assure you that this response will add more clarity to this complaint.
  We reviewed this complaint, and a lot of facts were not discussed.

  1. ****** Drain complaint. On March 15th, 2024,  The proposal was accepted by the Andersons. Enclosed, you will find cordial conversation with Mr..******** and **
  As you can see. The date of payment was made, and due to the busy schedule of 811, it took 12 days for the city to come out and **** the property before the work commenced. 
  After trench was excavated. The customer was informed of the unforseen discovery in the ground. On the surface, we found sand in one area, **** in another area.and clean dirt in the rear of the house.
  I suggested that the true remedy is to clear all waste from property, and it will cost 5x's more than what was paid.  The customer stated that it was not in their budget. I stated we can pool real dirt in the 100 linear trench, and i can pick up and deliver dirt. See. Screenshot of text message pointing out the true statement to remedy their problem and how the customer left out that i assisted them every step of the way.
  Once, i filled in dirt in the 100 linear trench and completed the job. The customer paid the balance and said thank you.

  2. One week later, the customer requested that we move forward with the Fence Installation.  If you re-read the complaint, The customer clearly complained about 1st job. Once that.job was completed. The customer paid the balance of the french drain job.  I repeat. The customer was informed of the drain not working due to the landfill clogging the perforated pipes. The customer stated they understood.

  After moving on. The customer sent several messages that they were prepared to move forward with fence. You see how this is a conflict in the customer statements.
  We agreed on the proposal, i gave the customer materials list, and they ordered from the biggest reputable company in the nation. The order came 3 weeks later. Once again, i had to change my schedule to accommodate receiving orders.  Once i opened the container, all 30 posts were wrong! I explained to the customer that ***** packed the wrong items. Customer contacted ***** to pick up and correct order. It took Lowes approximately 2 additional weeks to pick up and an additional 2 weeks to deliver the correct order.
  The customer was very frustrated with confusion, which was out of our control, and it clearly states in complaint that i was very unprofessional.
  I was very patient and due to all these time changes and no realistic dates of merchandise delivery. I had other customers, and i specifically explained to the customer that no business will wait 4 to 6 weeks with an open schedule. This is why we schedule and agree to appointments.
  Finally, we received the correct materials to build a fence. We bored 30 holes around the property. Once we got to the 28th hole. The customer informed us that we must have hit a cable that disconnected their internet. I explained that was impossible because the state 811 underground utilities ****ed the property. For the record. We would not have bored holes without state ****ings on the property. This also frustrated the customer. However, At&t was called, and they were generous to arrive to property expeditiously within 30 min to repair fiber optic cable. The customer left these important details out. After waiting for the cable to be prepared. We staged *********** the holes without cement, and we did not level. It was late in the day after boring 30 holes at 30in in depth and 12in in diameter. I informed the customer that we would return the next day to set posts and start building vinyl fence.  The customer agreed.
  The customer texted and informed us not to return two hours later.  With all due respect, the life experiences handed to this particular customer were very frustrating, and i genuinely understand. However, we were not the issue. We were the support. The property they purchased was not our issue. They agreed to contact the developer about removing the trash and debris on their land. 2. Lowes was a major issue. As you will see in their complaint. No information was released about the two major situations that caused conflict with both projects.

  Finally, out of respect to stand firm against the complaint. The customer contract states.
  "By signing below, I express my understanding and intent to enter into this release and
  Waiver of Liability willingly and voluntarily.
  The owner understands the breech of the contract before completion. The owner will pay.full amount of the project.
  The owner understands that this contract is binding and if the contract is canceled prior to completion. The owner is responsible for the full payment of this contract."

  My courtesy to customer was going back and forth to this job, which was one hour 15 minutes from me to rectify any issue. I have all text messages for this reason. The customer was a referral from a mutual friend. I would never destroy my friendship to sabotage another person aspirations of getting a job done.
  For this reason, i propose that if a customer breach contract, they will owe our company for the entire job. In this case, i did not pursue small claims for the breach. Yet the customer pusued to blemish our company based on delusional combat with us and it should be directed to the city of Gastonia NC and ********************** as i suggested to customer prior to being removed from job by customer.

  We stand firm on our decision to not refund customers due to cancelation in the middle of the job. The purpose of the contract is to cut out feelings.

  Sincerely, ******* Sampson aka AskSampson

  Customer Answer

  Date: 07/27/2024

  The phrase "give them enough rope to hang themselves", refers to a strategy of allowing someone to proceed with their own course of action, even if it is unwise or self- destructive. In the belief that they will ultimately fail or expose their own incompetence or wrongdoings. Sampson exposed his own services by responding to this complaint 30 days later. It speaks highly to our reservation of not wanting to continue business with his company. It further elevates our quandaries to another level of incongruence. We understood the binding agreement was in effect, however Sampson offered a refund to us based on his lack of communication. Which leaves the contract invalid, and an admission to guilt. We were delicate in our approach due to a mutual friend being involved, as Sampson stated. Please understand Sampson rejected our intial intent to resolve this matter cordially. Writing this complaint served purpose to allow Sampson a final chance to respond accordingly. Unfortunately, since no accountability has been taken by the contractor, we are moving forward with another course of action. Please see the call log attached for proof we tried to be reasonable,  along with his confession for being unprofessional. Our statement mentioned we encountered many challenges with this company, our internet being disconnected (during a work day) due to contractor negligence was only one. Sampson admitted this event on his own, and provided a time-frame. Sampson provided the wrong address to ******************, causing them to come 12 days later in March. Contractor started work on the fence in **** due to inclement weather occurring, those markings were obsolete. Therefore he did not complete contractor guidelines/safety to service paying clients. We propose the contractor refund us at least $1,000 or more if we can settle thru BBB. If not the courts will be contacted.

  
  

  Business Response

  Date: 08/05/2024

  We stand firm on our factual response. Respondent is engaging in a battle that I refuse to accommodate. It's obvious that every statement being said does not follow contract. The main important is delusional effort to mud slinging. In effort of being hostile take over of a binding contract.
  The customer breached contract and customer do not have the power to over ride a contract for a crime that was committed.
  Customer demands $1,000.00 is not an option in the contract. The purpose of contracts and agreements is to protect the customer and contractor.
  Customer should gave Addendum or edit contract prior to signing and paying for 1.French Drain in full.  Then following up with contractor and signing for second job.
  2. Fence Installation deposit of $1500.
  Customer is requesting the ********************** to assist in this convoluted desire to dismiss my 30 years experience assisting others.
  Today I will teach and stand by on the fact that you do not bully people you think is less then you.
  If this was valid. The question is. Why didn't you file a small claims for the french drain you paid in full after work.was completed. And or, why didn't you file for the $1500 deposit you paid willfully for fence Installation.
  There is know law that defer or excuse any customer from a binding contract
  I will not agree to any wrong doing. We are protected by contract agreement.
  In closing,
  As customer stated we share a mutual friend. In that matter I will agree to what customer proposed under one condition. Customer agree and restrain themselves from Defamation of my business and sign agreement that they willfully breached contract and we agree to free them from contract only due to mutual friend relationship
  We stand firm with this proposed injunction.
  Thank you for your time and patience
  
  

  Customer Answer

  Date: 08/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me. Thank you BBB for helping us resolve this matter. Our only intent was to have a suitable resolution to the matter at hand. We have not and will not defame his business as our only point of contact regarding his business was to the BBB. We would like to close this out as soon as possible and request to receive payment within 30 days. If payment is not received within this time frame, we will pursue further legal action. For the record, we did not pursue legal actions prior, because empty promises were given of a refund but never fulfilled. And also out of respect for our mutual friend. 
  
  Thank you again for helping us achieve a resolution.