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Business Profile

Health Club

Club Fitness of Tryon, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Club.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/06/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello my wife and I did a trial back in April 2021. I then signed us up April 14th,2021. After my wife did some research and we spoke to others who had been members we decided to use our 3 day cancellation window. I called and spoke to the same gentleman (*****) who did our contact paperwork and he advised it was no issue we just needed to draft a physical cancellation of contract/membership and bring it in to be canceled. Which I did and returned later that day and canceled in person. Fast forward to now May 5th 2024 and my wife and I log in and get a derogatory account notice stating we owe $2008 to a collection agency dated back 2 years and 7 months. The business had to close down operations December of 2023 and now all of a sudden we are receiving this. This is absolutely unacceptable and unprofessional and the main reason we canceled due to so many other reviews on similar issues. We would like this to be adjusted and made right with a correction to our credit and retracting that $2008 collection amount that we do not owe as our account was canceled.

    Business Response

    Date: 05/14/2024

    I have reviewed the memberships and reached out to the collection company to have the member removed from collections. Please be advised that it can take up to 30 days for the derogatory remark to be removed from your credit profile. We are sorry for the inconvenience as the memberships were not deleted at the club during the recession period. 

  • Initial Complaint

    Date:09/28/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm moving to ******* for my job and I no longer ************ and that's why I want to cancel my membership. The gym is very comfortable. I had the opportunity to go only 3 times and I liked it, but unfortunately my job is very exhausting because I go to 6:Am and I leave at 6:pm and I get home at 8:pm it makes it very difficult for me to go to the gym and also because I am going to move at the end of October and I want to solve this.

    Business Response

    Date: 09/28/2023

    Hi!

    If you are relocating to ******* we can cancel your membership once we receive a valid proof of relocation.  Please send a letter from your employer if you are relocating due a transfer.  A lease, utility bill, or identification card with your new address can also be considered a valid proof of relocation. Once I have the documentation from you showing your new location address I can cancel your membership.

    Thank you

  • Initial Complaint

    Date:12/14/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have provided this janky gym with documents months ago they required to show Im no longer in 30 mile range of their facility so that I can cancel my membership back on October 20th. They disregarded and told me my request wasnt successful. Fast forward to December 9th I notified them via email (the only way you can reach corporate) I would get the BBB involved if I was charged once more. They responded immediately and sent the same list of documents i needed to cancel. i sent it back over and did not hear back until December 13 Tuesday telling me my membership was canceled and Im responsible for any payments up to that date. Im always charged on the 15 or the 14th if the 15th falls on Saturday. I wake up on the 14th to an overdraft notice to find out these thieves have dipped back in my account and charged me again. I need my money back and for them to pay my overdraft fee. All of this hassle and I havent even used this gym since December 2011 when I was involved in a car accident. *** moved twice and provided documentation and they didnt accept it until I was notified them I would be getting you involved. Please help, its the holidays and I have a lot going on. Every dollar counts and this particular company has gotten away with this too long.

  • Initial Complaint

    Date:10/07/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Description of Complaint:I have been a member of Club Fitness (CFC) of ********* since 2016, which ************ (PP) collects membership fees for. Since that time, there have been multiple occasions where I have been at odds with both CFC and PP for their billing and collection practices, as well as the condition of the facility. Under previous management, arrangements could be made for late payments to avoid late fees and a NOTICE was sent to members to remind them of their annual maintenance fee coming due. Neither of these practices is still in place. Recently, I attempted NUMEROUS times to have my payment date changed (to avoid late fees) through CFC management and was assured it would be taken care of. Only to find out that it had to be done via PP, costing me $50 in late fees in the process. Even more recently, I was charged the $49 maintenance fee and a $25 late fee because PP attempted to collect the fees 1) without notice and 2) they attempted to debit a closed account, which they were informed of prior. Even the most basic of payment collectors send out payment reminders as well as offer a grace ****** if a payment attempt fails. Not PP, no, they charge $25 immediately and CFC puts a hold on your membership and does not allow access to the facility. When I became frustrated at this and informed CFC management that I wished to cancel my membership, I was told once again that it would be taken care of, only to be told by CFC that I could not cancel my membership until ****. I then informed them that I would be moving to a location that would not make it feasible to workout at CFC; they demanded a copy of a new mortgage or lease. They are not a government entity nor are they a bank and therefore do not have legal standing to demand such personal documentation. Further, the facility itself is in constant states of disrepair which constitute a breach. There is always broken equipment, not sufficient equipment to use during peak hours, and is often dirty.

    Business Response

    Date: 10/24/2022

    We have spoken to ******************** who has informed our billing company, ************* Solutions, that he would be retracting his BBB complaint.

     

    Thank you,

    Customer Answer

    Date: 10/24/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

Club Fitness of Tryon, LLC is NOT a BBB Accredited Business.

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