Complaints

This profile includes complaints for Morris-Jenkins's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Morris-Jenkins

  13725 S Ridge Dr Charlotte, NC 28273-7279

  
• 

  Morris-Jenkins

  PO Box 410167 Charlotte, NC 28241-0167

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/23/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/18/23 I called Morris Jenkins to come and unplug the main drainage pipe in my house. The person who came said he could not completely unclog the pipe because there was a solid blockage along and someone would have to come with a camera to see where the blockage was located. He said no water could be used because due to the blockage he couldnt clear, the water would backup again. The next day someone came with the camera, showed there was water in the pipe (no surprise, it was still clogged) and he could see a clear block. He said the only way to fix the clog would be to replace the entire pipe. He left and I received a quote for close to $13k to replace the pipe, there was no other solution offered.The following day I called another company to get a second quote. This second company said they would guarantee they could unclog the pipe, no charge unless they unclogged it completely and ran water 30min without issues. And what do you know, 30 minutes later pipe was completely unclogged, ran water 30min without any issues and guaranteed it would remain so for at least 30days. They also send someone with a camera and they verified there was no immediate need to replace the pipe at all. They made some recommendations to add a pipe clean out so any future clogs cloud be handled easier. Problem solved. I called ******* again and requested a refund as they had clearly lied about there being a solid blockage that couldnt be cleared thus requiring a pipe replacement and their answer was, we did our job, we attempted to snake the pipe and we made no promises that we could unclog it, refused to give me a refund.

  

  Business Response

  Date: 01/25/2023

  Due to our response being too many characters for the portal, I am emailing our response to our representative, *******************************

  Thank you.

  Customer Answer

  Date: 04/25/2023

   

   
  I am rejecting this response because:

  Hello, I'm reaching out regarding subject complaint as I have not received a refund from the business as promised thru the resolution. Would you be able to reach out to them?  
  
  Anyerlon

   

   

  
  

  

  Business Response

  Date: 04/26/2023

  Hello,

  I have attached the receipt for his service on 1/18/23 and then the receipt for the credit back to his original card used on 2/9/23.

  If he hasn't seen this back on his credit card, he might reach out to his bank or credit card company.

  Thanks for letting us know.

  Customer Answer

  Date: 04/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:11/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Morris Jenkins to install a kitchen sink faucet in June of 2022. It is November 8, 2022, and the sink faucet has come loose at the base and water is able to seep from the countertop underneath. I could understand if this occurred over a few years but to occur after 4 months suggests that the installation was faulty. I called Morris Jenkins and they said they only guarantee their plumbing services for 90 days and that I would need to pay them again to retighten the faucet. They charged me $300+ for labor to install a faucet and their work failed in 4 months. That is extremely disappointing and unfair, and I believe they should come and tighten the faucet at no extra charge since it was not done correctly.

  

  Business Response

  Date: 11/09/2022

  Thank you for forwarding the customer's feedback to us, we appreciate the opportunity to address our customers concerns. 
  Our Plumbing Manager has been in contact with this customer. We set up a call for a technician to come out and assess the situation.   He tightened the nut to the mounting to better secure the fixture and to keep it from leaking.  The customer indicated that he was satisfied with the repair.
  Thanks again for passing along our customers feedback.

• Initial Complaint

  Date:11/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First, I have been a customer of ********************** since 2013. I have been a priority advantage member for most of those years as well. On September 11, 2022, I had a safety check performed on the gas tank as well as a flushing of the system. I was told everything looked good.On September 13, 2022, I had a complete safety inspection done on my AC and heat systems. Issues were found, and I paid $845.13. On November 4, 2022, I returned from being out of town and noticed a gas smell on the side of my house where the gas meter is. I called ******************** to report this issue. A technician came out at around 10PM and discovered there was in fact a leak from the meter to our gas log fireplace. He then came in to inspect our other gas operated appliances: the gas water heater and the furnace. Leaks were discovered in both of those as well. These were slow leaks, and the ******************** technician suspects that these have been slowly leaking for some time. Luckily, none of us are ill, other than minor headaches that *** or *** not be associated with these leaks. I called Morris Jenkins the evening of November 4 and was told by the **************** Representative that the issue should have been observed in September and a technician would be here first thing the morning of November 5 to make any repairs. My understanding was there would be no charge.The quote I received from the technician today was for over $1000.00.After paying over $800 in September, certainly, it makes sense that I would not be willing to pay this amount again for what is most likely an oversight of the technicians who were here in September.I cancelled my priority advantage membership immediately. What's the point with this kind of treatment?

  

  Business Response

  Date: 11/09/2022

  The response to too long for this format.  We have emailed the full response to *******************************.  Thank you.

• Initial Complaint

  Date:08/19/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called ************ out last year to fix a air vent well as of 8/18/2022 it fall down and I called them asking them to redox it first I was told No cause didnt want to use them anymore next I was told that someone would call me and nothing all I want is these to be fixed since I did pay for that service

  

  Business Response

  Date: 08/24/2022

  Thank you for forwarding the customer's feedback to us, we appreciate the opportunity to address our customers concerns. 
  
  In March 2021, the customer called us out to look at her duct work as a piece of it had fallen.  When our technician assessed the issue, he found the metal ductwork very rusted and falling apart.  The technician offered a couple options.  The first being a full duct replacement.  The second was just to repair the duct run that had fallen apart.  She chose the repair.  Due to the condition of the duct work, we were not able to guarantee a long-term resolution with just the repair.
  
  After reviewing the account, we have made the decision to offer the customer a full refund to allow her to find another company to repair the duct work.
  
  Please allow **** days to receive the check in the amount of $319.93.
  
  Thanks again for passing along the concern.
  

  Customer Answer

  Date: 08/24/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************