Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This provider failed to provide promised paperwork and caused me to lose my short term disability. This provider advised me that I could contact her any time and then when I became upset after trying for 5 days to reach her, she quoted office hours that she doesnt follow from her website. She made promises to me as a patient and then didnt follow through. When she failed to do what she said she would and I lost my benefits, her words changed and she went back to policy. Her phone is not a secure phone, it is a ****** acct without her information on it so it is not secure and is what she is forcing patients to use to contact her. She ignores faxes and emails and admits to this but try to force patients to use a defective portal which doesnt have all needed access to her on it. She practices herbal medicine without being certified and flat out refused to accept the fact that she failed her patient and caused extensive and extreme truant, distress, and setback by failing to keep her word and provide paperwork.

  Business Response

  Date: 05/13/2023

  The patient did not inform the provider of the need for any paperwork to be completed until their last appointment. Patient was last seen for an appointment on Thursday, 5/4/23. During this appointment, the patient made the provider aware that her employer/insurance company would be contacting the provider because their current short-term disability would expire the following Thursday, 5/11/23. No paperwork was received by the provider on 5/4/23. The patient is well aware of the practices office hours which are readily available and visible on multiple platforms including but not limited to the practices ****** page, official website, ******** page, as well as the signed practice policy that the patient signed via the patient portal prior to their initial visit. The business hours are Tuesdays, Wednesdays, and Thursdays between 9:00 am to 4:00 pm. The hours of operation are also located on the business websites frequently asked questions and states to please allow at least ***** hours for responses or appointment requests outside of business hours and if you are a current patient, please contact the provider via the patient portal for any medication refills or concerns. The practice policy signed by the patient also states that the provider is often not immediately available, the best method of communication between patients and the provider is by phone or via the patient portal, and the provider will attempt to return your call or message within 24 hours. Though outside of business hours, the provider checked their business email inbox on Monday, 5/8/23 and it was brought to their attention at that time that several emails from the patient and their employer/insurance company were sent to the provider on Friday, 5/5/23 outside of the practices business hours. Once the paperwork was reviewed, the provider realized that they had insufficient knowledge and/or information to complete the paperwork... (See attached, explanation exceeded word count) 

  Customer Answer

  Date: 05/16/2023

   
  I am rejecting this response because: this provider was well aware of what was needed and notified more than a week prior that the information was needed. This was discussed in section. The Mutual of Omaha also sent the provider emails with no response. Provider was told there were problems with the portal during section. Provider verbally changed her policies during section. Provider has contacted the patient after ***** and advised patient the officer ***** were flexible as she could and does make appointments after 4, she actually told patient during the last session her next appointment was at 4 so it was fine that they ran over after the provider was 25 minutes late. Patient has mental health issues that causes uncontrollable rage and provider was well aware of this and caused crisis for the patient and then used her crisis response against her. Provider was supposed to be working with coping skills as provider was WELL AWARE of patients needs and conditions.