Reviews

Review Details

• Review fromGary P

  Date: 04/09/2025

  5 stars
  Contoure stands behind their products. They will make sure you are happy. Tech support (Bill) is a top notch guy. He knows his stuff, promptly responds, calls, acts, and makes stuff happen. All companies need employees like him! ***!

• Review fromJames B

  Date: 05/15/2024

  1 star

  James B

  Date: 05/15/2024

  ABSOLUTELY WORTHLESS. I simply cannot tolerate companies who NEVER ANSWER THE ****** S**** THEM. GO ELSEWHERE. "We're sorry, but none is available to take your call right now. Leave your name and number and someone will get back to you as soon as possible". When that happens, you can rest assured that they DO NOT provide customer support. I'M DONE with idiots like this.

  Contour Products, Inc.

  Date: 05/16/2024

  Good Morning *****,Thank you for reaching out and letting us know about your support experience. I apologize for any frustration that this may have caused. You can rest assured our team is always here to help.While we are a small company, sometimes our support team may already be on the phone, but will call back within minutes. However, I would like to address any questions or concerns you may have with one of our products, or a recent order personally.You may reach out to me directly at, ************ or email me anytime at **************************************** a Comfortable Day!*********************** eCommerce Director ************

• Review fromGloria C

  Date: 05/08/2023

  1 star
  I ordered two Contour L pillows recently, and received them both 2 days ago. I have purchased before from this Company, Contour Living, and they had decent pillows I like. This time, both are under-stuffed, especially on one end of each pillow, as if it does not have enough filling in it! I have been using one of these same pillows from them for at least 6 months, and it is still firmer than the two new ones I have.I just called the company and someone, who did not tell me their name (a man) said I would have to pay the shipping back to them before they can send me two new pillows to see if they would be the better filled pillows. If these two pillows I paid for are under-filled, why is this MY problem since to me, they should be considered defective? The man I talked to was blaming it on me and that only I have specific requirements, and not their pillows? Huh? These pillows are under-filled to anyone buying these as only part of each pillow does not have much filling yet I know from experience, these two new pillows are Not the quality they put out normally!I feel it is Very Unfair to make ME pay shipping back since the problem is with their pillows? I did ask for a refund, but I still have nothing from them or the man's name? I thought I would get my money back and go somewhere else, such as Amazon, and buy through them since they would back me up if there is a problem. Why should I be out the shipping as two pillows came in a big box and would cost a lot to send back?Can BBB help with them on backing me up with poor quality pillows I was sent? Both were probably already returned from someone else and sent out to a new customer's orders. I know their quality, and that is not these two UNUSED still in packaging pillows I received on 06 May, 2023. Today is 08 May, 2023, and I did send a text yesterday (Sunday) to them on their website that said they would get back to me, yet they did NOT! I had to call them to reach anyone.

• Review fromJoanne T

  Date: 01/05/2023

  1 star

  Joanne T

  Date: 01/05/2023

  I have done business with this company for many years and have had no complaints until now.I ordered a product on line and when I received it, a part of it was defective and I have been trying to reach the company to request a replacement for the defective part. No one is available to talk with me and I have left my name and telephone number numerous times; plus, I have sent them a message on line and no one has returned my call or acknowledged my message.*****************************

  Contour Products, Inc.

  Date: 01/12/2023

  Good Afternoon ******,Thank you for bringing this to our attention, and apologize for the buyer experience you have had. I was able to find you in our system, so I will coordinate with the **************** team to reach out to you directly and get your inquiry resolved.If you need to contact us again, please feel free to reach out to me directly either at **************************************** or at ************.Thank you again and giving us an opportunity to make this right for you,********************* Manager *********************************** ************