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Business Profile

Hospital

Atrium Health
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Atrium Health's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 160 total complaints in the last 3 years.
    • 39 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:07/25/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been billed by Atrium Health in Charlotte ** over 7 times for charges that have been paid by my co-insurance provider Aetna. I have spoke with them 3 times, emailed and paper mailed proof of payment. Aetna has fax'd copies of cancelled checks and they still keep billing me. Their accounts receivable and billing departments are dysfunctional at best. Their customer service department is uninformed, unhelpful and arrogant. I am surprised a large corporation like this is run so poorly in 2022. As of today 7/22/2022 got Aetna involved (again) and will be re-faxing copies of cancelled checks. I have very little confidence that Atrium Health will resolve this. These charges occurred in 2021.

      Business Response

      Date: 08/01/2022

      Good Afternoon, 

       

      I hope you are doing well. 

       

      Thank you for making us aware of this issue. We want to extend our sincere apologies for this inconvenience to our patient.  We have made all appropriate corrections to this patients account and it is now at the correct balance of zero dollars. In addition to correcting this issue on this patient's account we have addressed the issue in the workflow to ensure that this does not happen in the future.

       

      Thank you! 

      *******************************

      Manager, BRMG Physician Billing

       

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