Complaints

This profile includes complaints for Extended Stay America's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Extended Stay America

  13024 Ballantyne Corporate Pl Ste 1000 Charlotte, NC 28277-0496

  
• 

  Homestead Extended Stay

  2868 Route 73 N Maple Shade, NJ 08052-2042

• 

  Studio Plus Hotels

  10060 west broad street Glen Allen, VA 23060

• 

  Extended Stay America

  9000 Tinicum Blvd Phila, PA 19153-3101

• 

  Extended Stay America

  9401 Largo Dr W Uppr Marlboro, MD 20774-4758

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ******* *****. I had a reservation here. My confirmation number is **********. I am complaining because I was constantly harassed by the staff, my stay was ultimately cut short due to a false accusation, and overall my stay was unpleasant. There was a maniac running rampant on the property and was trying to bother me so I ran away from him I didnt know what he wanted. It wasnt until I was at my room door and he caught up to me due to a heavy bicycle I was carrying and told me, if I see you around my car, Ill hurt you and Ill ask management to roll back the cameras. Ill get your room number.A day or two before May 14, ******************************************************** on a made up story. They woke me up after I just got off work and tried to open the door themselves. Which was wrong. The staff were never able to roll back any footage because it never happened.On May 14, 2025, the staff at this hotel made up something to get me kicked out of this hotel. I didnt really entertain the accusation too much, however, Id preferred for this to be handled much better. They first agreed to refund the difference of the money I paid for the room for the days I havent stayed yet. Which is law. However, once I vacated my room and was down in the lobby, the staff told me I wasnt owed anything back. Which is false. They decided they wanted to break into the room I owned with the presence of the cops over something false. However I was able to prevent them to breaking in and had asked for the officers supervisor. The staff here wanted to play god and made a prejudice decision. They were in the wrong. They ended up issuing me the difference I was owed and I chose to leave even though I am a tenant and I need proper notice. However due to the repeated instances of disrespect, I am asking for any money I paid during this stay to be refunded.

  

  Business Response

  Date: 06/09/2025

  Thank you for taking the time to provide
  feedback regarding your recent experience with our hotel.  Please
  accept our apologies for any disappointing experience you may have had.  At Extended Stay Hotels we take pride in
  ensuring our customers’ satisfaction. To ensure we resolve your concern,
  if you would kindly advise which of our hotel locations (address, city, state)
  you are referring to so we may quickly assist in providing a resolution? The
  property location did not successfully come through when your concern was
  submitted. We look forward to hearing from you.

  Customer Answer

  Date: 06/09/2025

   
  
  I am rejecting this response because:
  
  
  

  The location I am referring to is, 5031 Woods Crossing, Montgomery, AL 36106

  
  

  

  Business Response

  Date: 06/16/2025

  We appreciate the opportunity to review the guest’s
  concerns. Upon further review, the guest was advised properly that due to an incident that occurred at the property, we are unable to accommodate their reservation at an Extended
  Stay America hotel. The guest was refunded for the remaining nights, and no further refund or compensation will be considered. Should the guest have any additional questions or concerns
  we invite them to reach out to us directly.

   

   

  Customer Answer

  Date: 06/18/2025

   
  
  I am rejecting this response because:
  
  
  The incident you are talking about is a car burglary that I was falsely accused of that can be easily disproven. 
  

  I am choosing to take legal action against you. 
  

   

  

  Business Response

  Date: 06/20/2025

  We appreciate the opportunity to further review the guest’s concerns. As stated previously, the guest was advised properly that due to an incident that occurred at the property, we are unable to accommodate their reservation at an Extended Stay America hotel. The guest was refunded for the remaining nights, and no further refund or compensation will be considered. Thank-you.

• Initial Complaint

  Date:06/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im filling this complaint because this Extended Stay Hotel is doing illegal practices. First of all, the whole personnel in that hotel is African American and mainly from *****, so they cover each other up. Second, I was a subject of discrimination and abuse from the hotel employee. I did my laundry on Saturday night, and the next day I realized that I was missing a brassiere from ******** secret which cost me $55. So, I went to the front desk, and ask the lady if she sees it in the camera, and she didnt answer me but smiled. So, I asked her if she took it. She got so offended by it that she just told me to check out. I thought she was joking, and I left. Well, I went to church, and when I come back; she knocks my door, and she said that I have to leave. I couldnt believe that she was and could do that, so I told her no. So, she called the police, and for my surprise, the police officer told me that they can make me leave. I couldnt believe it; it is the first time something like this happened to me. Also, I mentioned to that lady that I was recuperating from a surgery on my bladder. So, I needed to pack all my stuff when my room was already pay for two weeks and with pain from my surgery. On top of it, that front desk woman said in front of the police officer that they were going to charged me only for the two nights because this happened at 2:30pm. So, of course they didnt do what they said. And they charged $400 to the credit card instead of $160 which is the right amount for a two nights. They said that it was after check out time that I left, so they charged me for the extra night which is unbelievable because they made leave for not reason. Just because they are racist and ignorant people working there. Also, they said that they charged for rate difference because I had a discounted rate for the length of the time. It is only $5 less per night, but they charged like $30 extra per night . Please see the pictures attached explaining the whole Problem.

  

  Business Response

  Date: 06/16/2025

  Thank you for contacting Extended Stay America and please accept our apologies for any disappointing experience you may have encountered. Extended Stay America prohibits any actions that are based on an individuals race or any other protected category. Upon receipt of this concern, upper management was contacted for review of this situation in detail.  After review, it has been determined the guest was advised properly that based on an incident at the property, the guest was asked to leave. There was also no evidence of anyone at the hotel taking the guest's property. The guest was refunded the remaining nights, and no further compensation will be considered. Thank-you.

   

• Initial Complaint

  Date:06/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked extended stay America in ********** ******** at the convention center for one night online for 05/25-05/26.I checked in around 11pm on the 05/25 sunday and i was given room no 105.The moment i entered the hotel i smelt this strong odor.I then went to my room.The room was smelling so bad..I cant even explain the smell.The light shades had some stains like blood,the bed sheet had stains as well.The kitchen cabinets were dirty and smelled like mold.The couch was broken and had dirty marks on it and the bathtub and sink were dirty.I stayed for like 5 minutes and i went back to the front desk and asked to cancel my reservation due to health concerns .There was no way i could stay in that place and i had a small baby with me who was sick.I called the online where i booked the hotel and they opened a claim but Extended stay denied to refund my money back even though i didnt stay the night there.I was in the room for less than 10 minutes and left.I would like to get a refund for this stay because i never stayed that night.I even took the photos of the room for proof and the email about them denying my refund.Please advise.Thanks

  

  Business Response

  Date: 06/04/2025

  Dear ***** *****:
  
  We have been made aware of your recent communications to personnel of ESA Management, LLC regarding your stay at Extended Stay America ******* - ***********************************;(the Hotel).  However, please be advised that ESA Management, LLC does not own or control the Hotel.  This Hotel is owned and operated by an independent franchisee. As such,we have forwarded your concerns to the Hotels management company.  If you have any additional questions or concerns regarding your stay at the Hotel, you may contact (****** Hospitality) at (*************************************************).    
  

• Initial Complaint

  Date:06/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Extended Stay America was contacted by me so I could get a full refund for a stay at their hotel on **********************************************************************************************. The manager made grievous errors by putting my payments on the wrong reservation 3 times and added time to a reservation without my permission. These errors were not corrected by the manager and he refused to give an explanation for the overcharged amounts.

  

  Business Response

  Date: 06/13/2025

  We appreciate the opportunity to review the guests concerns. Upon receipt of this concern, upper management was contacted for review of this situation in detail. After review, it has been confirmed that there are not any findings that the guest was overcharged. Management has reached out to the guest to speak about the situation in detail but, the guest has failed to respond. Should the guest have any additional questions or concerns we invite them to reach out to us directly.

  Customer Answer

  Date: 06/14/2025

   
  I am rejecting this response because:

  I did not say I was overcharged. I said that two times money I paid the hotel was put on a previous reservation and not the current ones. Inform them if I do not get my refund I will seek legal action against the company immediately 

  
  

  

  Business Response

  Date: 06/16/2025

  We appreciate the opportunity to further review the guest's complaint. The guest will need to provide documentation of the charges incurred so, we can look into it. Thank-you.

  Customer Answer

  Date: 06/17/2025

   
  I am rejecting this response because:once again I want a refund for the following reasons 

  Put 2 payments that were supposed to be for a new reservation on prior already paid for reservations 

  Added a reservation to a stay that was already booked without my knowledge or consent and that made it impossible to catch up even though I was told they did not add anything but they did 

  I will not accept anything less than a full refund or I will contact an attorney and let them sue ************************************

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reserved a double bed room at The Extended Stay America ********************-******************. for check-in date ************ to ************* on my birthday celebrations and to go to The Roots Picnic. In total I paid $308.64 for double bed & parking and $100 (refundable for damages). Upon entering the room, I immediately seen the pillows on the bed wasn't made, the curtain rod was falling from the window and a missing dresser drawer. Then went to the bathroom and seen black marks on the shower curtain. I went and addressed the matter to the front desk; they stated they couldn't do anything about the missing drawer, and will change the shower curtain and the curtain rod. I explained that paying close to $300 for 2 nights, and finding all this was disturbing, especially from driving 2 hrs. from *********, **. That made me want to further investigate the upkeep of the whole room; I found the bathroom with black grotesque smudge marks inside shower, cracks inside floor in the bathroom and shower rode missed placed. The list goes on, but took pictures of everything. I wanted to try to celebrate by birthday and ignore these repulsive things. But, also I can't ignore that my room wasn't to my standards nor believe they should have sold a room that looked like that! I would like a partial refund or a credit towards another chain hotel.

  

  Business Response

  Date: 06/10/2025

  We appreciate the opportunity to review the guests concerns and apologize for this disappointing experience. Maintaining a safe and comfortable environment for all of our guests is the number one priority. We appreciate the opportunity to address the guest concerns and will work with our management team to ensure a situation like this is not repeated. Upper management has informed me that a refund has been processed. Again, we apologize for this experience. Should the guest have any additional questions or concerns we invite her to reach out to us directly.    

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 14th I checked out of *** after staying there since January 9th first a 11 night stay then a 30 night stay & then the stay longer stay rate,I moved to this area soly because I want to get married, I started putting myself on dating cites & on Sunday May 11th I met a woman while taking a walk on *********** in *****, she had told me she would like to move in with me but she believed she's not welcome at *** & cited she would come over only if they said okay, the personal someone name Marytold me she's" DNRed"& that she's a "Hooker" Also telling me they would kick me out that very evening may 12 the next day the then general manager ****** who's been since fired for screaming at someone same way she May 14 Screamed at meCassie on May 13 told me she personally DNRed this former guess"******" Last name I won't disclose last June of 2024 & cited if there was ever any woman found In my room even just visiting I would be asked to leave that was clearly an idol threat personally tailored to me( I have autism spectrum disorder I constantly aleg my mother ******* Palmerie ****** is sexually possessive ther for I'm desperate for a woman anyone no standards as everyone knows *********** are constantly inappropriate with me such as ******** personally tailored for me Idol threats because unbeknownst to ****** & a lot of people my late father was Jewish cursed as I am also unbeknownst to ****** and everyone) but even with treat idol I wasn't gonna stand for that,I later that nightexamined the rateswhereAshley wanted me to rent a room it's less **************************** & they clearly affirmed they don't care who visitsormoves into my room citing not necessary to approve them see photo ID's even know there name or meet them I asked **** if she could cancel my charge for next day she said she did & following day as Nicoledenies this ****** said she would Not be charging me by exception,After leavingtheyfraudulently chargedmydebitcard ******after I said No whentheyasked me

  

  Business Response

  Date: 06/09/2025

  We appreciate the opportunity to review the guests concerns. Upon receipt of this concern, upper management was contacted for review of this situation in detail. After review, it has been determined that the guest was advised that it is the policy of Extended Stay America that if a guest checks out prior to their scheduled departure date and the revised length of stay falls into a higher rated length of stay tier, we will re-rate the entire length of stay to the rate that corresponds to their actual length of stay.  Therefore, no refund or compensation will be considered. Should the guest have any additional questions or concerns regarding this decision, we invite them to reach out to us directly.    

  Customer Answer

  Date: 06/10/2025

  1. once again I was promised by two employees Mary on a recorded phone three way including a *** customer service agent that my debitcard info was deleted & I wouldn't be charged that moneyfor any time following May 14th by exception even though it was stay longer deal ****** in lobby morning of May 14th on video told me she wouldn't be charging me they lied just to get me to leave I wouldn't have checked out if I thought the recurring transaction couldn't be cancelled 2 the ****** needs to be returned to me because as cited by business I checked out on May 14th money for time there is paid upfront & as cited there never should have been any refund or compensation to or from me following my leaving but they need to make this rite because there was,**** to why this business mistreated me & scammed me through lying because see other peoples complaints & see there credit report & there facing bankruptcy, 4.finally so I don't have to bring this to the ********** followed by small claims court let me know what person from business will take a call from me about this I get hung up on when I call there district manager & his attorney Forest ******* sends me emails that he's suing me for squealing on his client **** ******* see letter I'll forward to info @bbb & what it tells you it being an idol threat 

  

  Business Response

  Date: 06/10/2025

  We appreciate to further review the guest's complaint. As stated previously, t it is the policy of Extended Stay America that if a guest checks out prior to their scheduled departure date and the revised length of stay falls into a higher rated length of stay tier, we will re-rate the entire length of stay to the rate that corresponds to their actual length of stay. Therefore, no refund or compensation will be considered. Thank-you.

  Customer Answer

  Date: 06/11/2025

   
  I am rejecting this response because it was unauthorized charges ,Inwhich criminal theft not asking for a refund or compensation just the theft returned 
  
  

• Initial Complaint

  Date:06/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i have booked this hotel before and the rate normally stays between 84-110.00 per night. on my last recent stay on the said dates, i was charged 4 times the rate with no explination, even though every 3rd party was quoting ***** per night. i would like a refund

  

  Business Response

  Date: 06/03/2025

  Thank you for taking the time to provide feedback regarding your recent experience with our hotel.  Please accept our apologies for any disappointing experience you may have had.  At Extended Stay Hotels we take pride in ensuring our customers satisfaction. To ensure we resolve your concern,if you would kindly advise which of our hotel locations (address, city, state)you are referring to so we may quickly assist in providing a resolution? The property location did not successfully come through when your concern was submitted. We look forward to hearing from you.

  Customer Answer

  Date: 06/03/2025

   
  the address of the hotel is *******************

  *******************

  
  

  

  Business Response

  Date: 06/09/2025

  We appreciate the opportunity to review the guests concerns. Upon receipt of this concern, upper management was contacted for review of this situation in detail. After review, it has been confirmed that the guest was only charged once in the amount of $72.97. The guest must reach out to the appropriate booking channel to inquire about their cancellation and refund policies. Should the guest have any additional questions or concerns we invite them to reach out to us directly.    

• Initial Complaint

  Date:06/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally booked this stay for first weekend in May, however here in the Southeastern region between ** and **, there has been consistent Rain storms, and do not typically take road trips with my elderly mother during these type of conditions, therefore I were forced to reschedule to trip the next weekend over, which was orig $138.**...fast fwd., the weekend in question, I called the front desk per usual to once again reschedule this hotel stay for the weekend it was NOT scheduled to rain (May 10, 2025), however the rate had increased which I expressed my disappointment for it to the front desk clerk, but did let her know I'd like to keep the same 2 Queen room.........somewhere within this conversation, she must have misunderstood me, because 2 days prior to taking this road trip, I called the hotel to ensure all were good with my reservations, only to be told they were CANCELLED and no other rooms were avail!!! Naturally this info was very upsetting and I asked to speak to a Mgr, which they contacted me back, right away......she heard my story, yet refused to agree to my side that their Front Desk Clerk CLEARLY misunderstood my request and would NOT refund my money.......I am a World traveler along with my mother who's my witness with this case, because we make our reservations together, so she can confirm my statement......and I do NOT set hotel/car rental reservations ANYWHERE within or out of the Country just to do a NO CALL/NO SHOW......I do not 'throw' my money around that way and are always very on top of travel details......it is VERY disappointing to have a Corporate hotel who deal with travelers EVERYDAY, not understand that from THEIR end, they may have just misunderstood me.......otherwise I would not be going through all of this if I were in the wrong.....all I am asking is for my credit card to be refunded for the HOTEL's misunderstanding of my needs of the $141.75 please

  

  Business Response

  Date: 06/09/2025

  We appreciate the opportunity to review the guest's concerns and apologize for this disappointing experience.  Upon receipt of this concern, upper management was contacted for review of this situation in detail.  After review, it has been determined that the guest was advised properly regarding our "no show" policy and that no refund or compensation will be considered. Should the guest have any additional questions or concerns we invite them to reach out to us directly.

• Initial Complaint

  Date:05/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The lake forest location is filthy, unsafe and in disrepair. We were given room #***, the carpets were so stained and the smell from the room was truly terrible but my biggest concern was the missing smoke detector and filthy walls and door handles. You could tell that there was no attempt made to wipe off those surfaces.

  

  Business Response

  Date: 06/09/2025

  We appreciate the opportunity to review the guests concerns and apologize for this disappointing experience. Maintaining a safe and comfortable environment for all of our guests is the number one priority. We appreciate the opportunity to address the guest concerns and will work with our management team to ensure a situation like this is not repeated. Upper management has informed me that a refund has been processed. Should the guest have any additional questions or concerns we invite them to reach out to us directly. 

  Customer Answer

  Date: 06/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  05/24/25 made reservation through ******* for stay under name ***** ****** for ******* ****** 1 night 1 adult -1 dog.Arrived 7pm. Room Uninhabitable, had been cleaned, room smell was putrid, strong urine. This was a room where a pets were. We stayed in room for 1 night. I told the ladies at the desk that I could not stay in the room, the odor it hit me. Room had just been cleaned too. Windows wouldnt open all the way and air was on high. I asked them to please mop floor again, gave tip to the lady for her extra work. She still was not able to get rid of smell. Burnt pan markings on floor by air fan. I told her my stomach turned. She rolled her eyes. They both said thats the only room, and knew I was not having luck because memorial weekend. I said anything else, just with bed Im leaving in early morning. They said sorry only room left. Even me cleaning the room myself this time, for the 3rd time, the dust that wasnt dusted in weeks, showed little care, floors sticky, headboard, nightstands, still had white dog hair from previous dog.They had been living there maid said and didnt take care of pets as good. I wish I slept in my car. I wish I did! My dog came home with a Tick on her, see pic. I was exhausted and needed a good night sleep. Just get used to the smell. No tv remote, water cups, or ice bucket, and the water in shower was cold. Floor sticky. The s*** and Span they left me to clean up the floors, on the furniture, still didnt get rid of the urine that was soaked into the vinyl floor must be in walls. There was dog fur on furniture and on desk chair. Walls were thin, Doors slamming cupboards closed, at 6am people yelling at 3am I called front desk the arguments were horrible, someone was being arrested? And bus driver yelling at 9am-11 in **** bus. Smell was still there. I removed tick from my dog this morning, I saved in rubbing alcohol for any test. My dog will see her vet for test, 3 weeks for tick disease to show hopefully its not infectious.

  

  Business Response

  Date: 06/02/2025

  Thank you for taking the time to provide feedback regarding your recent experience with our hotel.  Please accept our apologies for any disappointing experience you may have had.  At Extended Stay Hotels we take pride in ensuring our customers satisfaction. To ensure we resolve your concern,if you would kindly advise which of our hotel locations (address, city, state)you are referring to so we may quickly assist in providing a resolution? The property location did not successfully come through when your concern was submitted. We look forward to hearing from you.