Reviews
This profile includes reviews for Extended Stay America's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 3,582 Customer Reviews
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Review fromWilliam J
Date: 07/04/2025
1 starExtended Stay (***** motel)*********************************************************** WEST(OF ******* OFF S. **** *****)Live roaches...top of fridge not clean...**** degreaser and a towel was given to me by the female "manager"I Wish I could post pictures...the truth!!!Review fromBrenda A
Date: 06/26/2025
1 starLet's start from the beginning checked in received a room full of mold as an extremely bad asthmatic it was unacceptable I pointed out the mold. The guest representative placed me in a temporary room until they cleaned another room (I should've checked back out after the mold) however I stayed as its closer to work and my appointments I had in the upcoming days. I was asleep when the alarm was going off the hotel employee let themselves into my room while I slept no notice was giving I didn't find this out until they informed me that they had been in my room while I was asleep (scary, creepy and weird right) they couldnt figure out why it was going off and it wasn't until after I fully woke up I noticed a substance on the alarm i called the front desk the representative came up and looked as well and then accused me of tampering with their alarm( the same alarm that had been going off for hours, that they themselves came into my room to check and didn't notice the substance until I pointed it out) iam a 40 year old woman what do i look like climbering on anything to cover the alarm? She then told me I needed to pay $500 for the alarm going off, I told her I didn't have the $500 she then stated 250 or get out. I left the premises and have been trying to get my refund for the nights I paid for but didn't occupy the room. And she the manager ****** has been giving me the run around first I had to wait until Monday to speak with her then I had to wait until Wednesday because she was out sick and now today shes telling me I don't get my refund due to tampering with their alarm system. I have emailed their ceo and im submitting a complaint here as well.Review fromPat J
Date: 06/21/2025
1 starI wanted to share my absolutely horrible, disgusting experience at the **************************************** Extended Stay America location. First, you will notice the hallways are absolutely disgusting as they reek of animal c*** and pee. It is so bad I had to cover my nose so I could breathe when walking in the hallways. The rooms aren't much better as you see how horribly maintained they are. For example, there were huge wall dents, carpet burns, etc. The rooms stunk so bad also. in the wall that should have been fixed. I saw so many roaches there-so gross. You hear people fighting and arguing with each other all day and night and it spills to the hallway and wakes everyone up. Also, since people there have to put rocks in the exit doors since the card reader usually doesn't work-you will see homeless people sneak in and sleep in the hallways/stairwells ************ phone didn't work the entire time I was there. The ** sent the maintenance many times to try to "fix" it and he could not-he spent many hours on this. He had done the same thing the previous stay where he spent many hours trying to fix another room's phone issue, but could not. They sent a phone tech the first time, but not the last time ((even though the maintenance man said many times to me and to the ** (what he said to me)). I just needed a phone to work in my room because my cell phone did not get good coverage in my room there. I heard a lot of people fighting in the hallways and/or animals in the hallway and wanted to call the *** night attendant to either call the police or break it up themselves. It was especially disturbing when you would hear men going after women in the hallways. I never went to check on it as some of the people there are obviously really dangerous and easily could be carrying weapons. It's the night attendant's main job is to make sure there are no hotel issues at night. There are no hallway cameras for your protection.Review frommary h
Date: 06/18/2025
1 starI have been told that my refrigerator would be replaced I have been here for 2 weeks I have gone through four gallons of milk and I'm pregnant. . . I meant the milk went sour not that I got to drink it ?? so warm refrigerator, my towels were taken and never replaced. I was promised service every time I came to the office but no actual remedy came through. . .Review fromHeidi Y
Date: 06/15/2025
1 starDO NOT WASTE YOUR TIME! Staff was rude and unwelcoming. Uninformative about perks and programs to help you save money. Created more stress and work by making me move rooms after booking was confirmed and I was settled in then tried to charge me a late fee for all the time and hassle of having to move me and my two pets by myself last minute. Then made me and my cats wait in the heat till 5pm even though the new room they had me move to was already paid for all because I had to wait till that time for my friend to get off work to cover the pet fee due to my situation which they had no compassion or help for. You would think after paying nightly for over a week they would just let me and my pets get back into a room and permit the payment at 5pm, but we were made to wait outside until I could pay and once I got to the room it was dirty with broken light fixtures which they informed me I had to deal with it if I wanted to stay there because no one was there to help. A sorry was all they could offer me so I took their sorry and stayed in my car again where I at least knew was sanitary.Review fromKatrina H.
Date: 06/12/2025
1 starThey are ***** infested. They keep going up on the price even though the remodel or area isnt worth the price. The washers and dryers dont work and theyre nasty. The whole building smells bad. Its dog s*** everywhere on the sides of the building. Theyve been cutting the water off for 6 hrs a day for months without even trying to give a discount on the prices. The remodeled rooms dont even have all the furniture theyre supposed to and still the ppl are having to pay full price. I give less than one star but they dont allow itReview fromBrittany B
Date: 06/09/2025
1 starThis place is disgusting. They will ban you from all their propertiespresumably for lifefor leaving a bad review. So what do I really have to lose here?The person in the room next to us smoked so many cigarettes and so much weed that my sick child would wake up gasping for air. Management was made aware of this on the first day via a note left on the persons door, yet they allowed it to continue for two more weeks(with no smoking signs plastered EVERYWHERE). When we finally begged them to facilitate a room change, they didnt give us enough time to finish moving before locking us out. Now theyre claiming we trashed the room because we werent able to finish moving our thingsbecause they locked us out.We had moved items that could have fallen and seriously injured my disabled childwith their approval. And now, because I was frustrated with their inability to do their job, I left a review in hopes that someone would take notice. They told me I was being kicked out because I trashed the room, but they told my sons father that it was mostly because of the review I left. So ************* sorry if you cant empathize with a mother who had to calm her sick child every nightbecause the moment cigarette smoke or weed started filling the room, the coughing attacks would begin.Also, someone else mentioned that they lie about reservation prices and charge you significantly more later. Thats absolutely true. I can back that upyou will not pay the price youre initially quoted. It will be more.Review fromAnn G
Date: 06/07/2025
1 starThis Extended Stay promised medical conditions accommodations but failed to provide it. I had to leave. This Extended Stay night staff locked me out of my room to get my medication. Very uncooperative. Very disrespectful and misunderstanding night staff. I had to call the non-emergency police. AND then Extended Stay charged for the whole night as well, but I woke up at 11 pm to leave. Extended Stay even allow for vaping against the law-There is no legally recognized right to smoke in a multi-unit dwelling, whether it is privately owned or public housing. Wisconsin law prohibits smoking in the common areas of multiple-unit residential properties. Wis. Stat. 101.123(2)(a)(8d).The fire department was called earlier... Not a relaxing vacation place at all.I don't recommend this Extended Stay Hotel to anyone who needs to be smokefree and relax. I had to sleep in my car that night. My Bad ChoiceReview fromTony M
Date: 06/06/2025
1 starIt was ****** please smell like **** urine they have drugs people living there nasty place to stay inReview fromRobynn T
Date: 05/29/2025
1 starI commenced an extended stay at the Extended Stay America ****************** on April 21st, 2025, with an agreed-upon nightly rate of $59.00. However, I have been unilaterally charged significantly higher rates (e.g., $84.99, $105.99, $90.00) without notification or consent, and no weekly receipts have been provided. My stay has been plagued by egregious unsanitary conditions: my initial room had black mold; the replacement room (April 22nd) was filthy and reeked of cigarette smoke, forcing me to clean it myself with limited supplies provided by staff; and the sofa bed mattress was discovered with human solid stains. The entire property consistently smells like a 'huge dumpster' due to the 'trash room' being in the busy stairwell area. Furthermore, my room has not been cleaned by staff during my extended stay, there are ongoing water issues in my unit, basic amenities like pillows are missing, and I incurred a $30.00 cost for laundry due to broken and unlabeled machines (I had to use the dryers 4x to get my soaking wet laundry dried). IThis place needs better management.
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