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Business Profile

Insurance Companies

Johnson Insurance Management, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Johnson Insurance Management, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Johnson Insurance Management, LLC has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Johnson Insurance Management, LLC

      3124 Eastway Dr Ste 550 Charlotte, NC 28205-5695

    • Johnson Insurance Management, LLC

      300 S Green St Wadesboro, NC 28170-2718

    • Johnson Insurance Management, LLC

      633 E Broad Ave Rockingham, NC 28379-3758

    • Johnson Insurance Management, LLC

      3220 Wilkinson Blvd Unit A3 Charlotte, NC 28208-5664

    • Johnson Insurance Management, LLC

      1114 Atkinson St Laurinburg, NC 28352-4723

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/13/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This occurred on 12/28/2023. On this date the amount listed in the complaint( $375.35) was paid to this company. However I received a call from a representative ( ***********************) telling me that the amount on my receipt from them ( Johnson Insurance Management Company) was incorrect due to a piece of faulty equipment, that sometimes malfunctioned. It was also stated to me that I had less than 5 days to pay an additional ($100.00) or my insurance would be cancelled. I no longer desire to deal with this company responsible for insuring my car. However I feel something should be done by the company with reference to the monies I invested to cover my car. I feel like they should not have used something to collect monies that *** very well not be working as it should. If Johnson Insurance Management Company is allowed to get away with such practices any representative could call clients and say anything is owed. The representative *********************** also stated they were in the process of getting a reliable way of taking payments. This was told to me after my money was already deducted.

      Business Response

      Date: 03/05/2024

      The insured was advised how much was owed.  When the payment was processed, $100 less was processed on their card.  We advised the insured that $100 less that the payment was charged to the card.  This was an oversight, but the insured knew the amount due.  She refused to pay what she owed so due to the oversight, the agency paid the $100 on behalf of the insured in good faith.  The insured proceeded to file this complaint, which is within her right to do, but has experienced no damages and the agency kept the insured whole. 

      We consider this matter closed.

    Johnson Insurance Management, LLC is NOT a BBB Accredited Business.

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