Complaints

This profile includes complaints for United Business Compliance, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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United Business Compliance, LLC has 2 locations, listed below.

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  United Business Compliance, LLC

  12631 Atkins Circle Dr Apt 201 Charlotte, NC 28277-3456

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  United Business Compliance, LLC

  PO Box 77068 Charlotte, NC 28271-7000

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/09/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nature of Complaint:I was misled by a fraudulent business impersonating an official or government-affiliated entity. I believed I was making a legitimate payment, but it appears to be part of a larger impersonation scam targeting individuals through deceptive language and visual presentation.Details:I paid this amount to what I thought was a legitimate entity, only to later realize it was a scam. I strongly believe I am not the only victim, and that this operation is deceiving many others using similar tactics. I am submitting this complaint not only for restitution but also to flag what I believe may be a coordinated and ongoing scam.I have attached a copy of the document and link that I was shown through a QR: ***************************************************

  Business Response

  Date: 05/12/2025

  To Whom It May Concern,
  Thank you for providing us the opportunity to respond to the complaint filed against United Business Compliance, LLC. We take these matters very seriously and are committed to ensuring clarity, transparency, and integrity in the services we offer.
  United Business Compliance, LLC is a private third-party service provider. We assist business owners in obtaining documentation such as Certificates of Good Standing or Statusdocuments often required when applying for business bank accounts, loans, or fulfilling corporate compliance needs. At no point do we present ourselves as a government agency. In fact, our website, order forms, and customer communications clearly state that we are not affiliated with any government entity and that our services are entirely optional.
  Before completing an order, all users must acknowledge and agree to our terms, which specify that:
  Our company is not a government agency.
  The services offered are convenience-based and optional.
  These same documents may be obtained independently from the state, typically at a lower cost.
  The document and link referenced in the complaint (***************************************************) contain this language prominently to ensure users are fully informed before placing any order.
  Additionally, if a customer has completed an order and has not yet received their certificate, we ask that they reach out to us directly via the support email listed on our website. We are committed to resolving such issues promptly and professionally.
  We remain open to resolving any misunderstanding and will gladly assist the customer further. If the individual would prefer a refund or has any additional concerns, we encourage them to contact our support team so we can address the matter accordingly.
  Sincerely,

   

   

  Customer Answer

  Date: 05/13/2025

   
  I am rejecting this response because:
  To Whom It May Concern,
  Thank you for the response from United Business Compliance. However, while the company claims to include disclaimers and transparency, the actual design, language, and format of the letter I received are clearly intended to mimic official state communications, including:
  Use of terms like Document Number, Response Date, and Certificate of Status Request Form
  Layout resembling a mandatory compliance notice
  Inclusion of a pre-addressed envelope and a QR code for immediate payment
  Absence of any prominent, clear disclaimer on the front of the letter indicating that this is not a government-required filing
  The fact that disclaimers exist in fine print or buried in terms and conditions does not negate the misleading presentation. This type of communication exploits the inexperience of new business owners and relies on confusion and perceived urgency to drive unnecessary payments.
  This is not a matter of misunderstandingthis is a calculated solicitation strategy designed to resemble official government correspondence and elicit responses under false pretenses.
  I maintain that this practice is deceptive and should be subject to regulatory review. Also I want my money back.
  Sincerely, *******
  

  Business Response

  Date: 05/14/2025

  Dear *******,
  Thank you for your detailed message and for bringing your concerns to our attention.
  We understand your position and appreciate the time you took to outline your experience. Please note that your refund has been successfully submitted and is currently being processed.
  If you have any further questions or need additional assistance, please dont hesitate to contact us at the support email listed on our website.
  Best regards,
  

  
  Customer *********************start="604" data-end="607">United Business Compliance