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Business Profile

Limo Service

SilverFox Limos, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Limo Service.

Complaints

This profile includes complaints for SilverFox Limos, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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SilverFox Limos, LLC has 2 locations, listed below.

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    • SilverFox Limos, LLC

      10722 Carmel Commons Blvd Ste 420 Charlotte, NC 28226-3998

    • SilverFox Limos, LLC

      4420 Bridgewood Ln Charlotte, NC 28226-7181

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:06/28/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 5.21.23 I emailed the owner of Silverfox Limo, ************************* (screenshots of the email attached), to let him know about a very inappropriate text I received from one of his limo drivers, *******************, (screenshot of text attached) who drove my friends and me around the night prior. After a couple of email exchanges and then text messages, I was able to speak with ***** on the phone. I let him know that not only did *****, the driver, text me inappropriately, but ***** had several hostile text communications and phone conversations with my husband after ***** continued to call and text me after my husband had already requested that ***** not contact me again at all. ***** told me as a result of my experience he would call my husband and apologize (which he did), and refund me 25% of the cost of my limo service (and additionally I would receive a 20% discount if I booked a limo service in the future if I called ***** directly to book it). Im still waiting for that refund to my credit card. I reached out to ***** once over text message to let him know I hadnt received the refund (screenshot of text attached). At that time, he told me hed refunded my card, which when I went back and double checked, he had not. All I am asking is that *****, as a business owner who I hope operates with integrity, honor what he said he would do. His driver texted me inappropriately and then later interacted even more inappropriately with me and my husband, and as a customer who walked away dissatisfied with her service, I would like for ***** to do what he said he would do, which is provide me a 25% discount of the services I received on 5.20.23.

    SilverFox Limos, LLC is NOT a BBB Accredited Business.

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