Complaints

This profile includes complaints for Take 5 Oil Change's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Take 5 Oil Change

  429 S Sharon Amity Rd Ste D Charlotte, NC 28211-2855

• 

  Take 5 Oil Change

  3901 E Franklin Blvd Gastonia, NC 28056-8203

• 

  Take 5 Oil Change

  8716 S Tryon St Charlotte, NC 28273

• 

  Take 5 Oil Change

  4800 NC Highway 49 S Harrisburg, NC 28075-8463

• 

  Take 5 Oil Change

  3700 Wilkinson Blvd Charlotte, NC 28208-5541

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/24/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 17th, 2024 I went into this business for an oil change on my 2009 ****** Tacoma. Soon after, my vehicle began to leak oil. The technician had replaced the plug with an incorrect size, stripping my oil pan. It has been a battle to get any response or accountability from this business. They have now done their version of a 'repair' by simply rethreading my oil pan. This does not fix the problem, only masks it. This will inevitably show up down the road and create further issues as the oil pan remains damaged. Every future oil change will also be a challenge as they now have an incorrect part plugging my pan. I demand that Take 5 covers all expenses associated with replacement of my oil pan and oil to OEM.

  Business Response

  Date: 03/25/2025

  Good morning, 

  I apologize for the inconvenience you experienced after the service at Take 5 and the delayed response to your complaint. The shop that you visited at ************************************************************ is a Franchise location meaning it is privately owned and operated.This shop will handle all service failures themselves. I have asked the BBB team to send this to the proper team so they can further assist you. 

  Thank you, 

  Business Response

  Date: 03/28/2025

  We would like to confirm that this issue has been resolved. Our team has completed the necessary repairs, including repairing the oil pan. We appreciate the opportunity to address this matter and ensure the customer's satisfaction.

  Customer Answer

  Date: 03/29/2025

   
  I am rejecting this response because:

  I took my vehicle to a trustworthy mechanic to have it inspected and they confirmed that the oil pan absolutely needs to be replaced as the plug currently placed is incorrect and damage has been done to the pan from terrible work done by Take 5

  
  

  Business Response

  Date: 04/01/2025

  We will get a second opinion and repair the pan. 

• Initial Complaint

  Date:02/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in ********, ** and traveled to ********* on Valentines Day weekend. Received oil change service on 2/16/25 in ********* for my 2020 Chevrolet Malibu. There was only one service technician that day. The service was not thorough as I have previously received service at Take5.Yesterday, 2/24/25, I was driving and received an alert on my car that my ************ Was Reduced as well as my remaining oil life to show 10%. I took my car to my local Take5 who confirmed that the shop in ********* damaged my vehicle. There notes on my receipt were as written wrong gasket, no oil on arrival. Damaged plug on arrival from other shop. Pan saverThe local shop was very accommodating and advised me to file a claim with the original shop. I would like others to beware of technicians there who are damaging vehicles. I used a $25 coupon that day and paid $70 for service. My car is now damaged and Im requesting repair. I was not provided a receipt for my initial service.

  Business Response

  Date: 03/05/2025

  We appreciate the opportunity to address the concerns raised in this complaint. After thoroughly reviewing our security footage and service records, we have confirmed that the assistant manager performed the oil change correctly and thoroughly. At the time of service, the vehicles original oil drain plug was found to be stripped. To ensure a secure seal, a pan saver was installed as a temporary replacement. A pan saver is designed to grip the back of the oil pan and stay securely in place. The vehicle did have oil upon arrival at the other location, where they were able to install the correct plug and redo the oil change.
  
  Additionally, we did reach out to the customer regarding the oil ********************** indicator light. We explained that the 10% oil life message is a mileage-based reminder and not an indication of the vehicles actual oil level or condition. The light should have been reset during service, and we sincerely apologize for that oversight. The customer acknowledged this explanation and was advised to have a diagnostic performed if she experienced any further concerns. We also informed her to contact us with any results. However, she has not reached back out to the shop manager or provided a diagnostic report.
  
  If further clarification is needed, we are happy to cooperate. Please let us know how we can assist in resolving this matter.
  
  Best regards,

  ******* *********

  Customer Answer

  Date: 03/05/2025

   
  I am rejecting this response because:
  
  Take 5 ********* completely provided a false response and statement. The pan saver was placed on 2/24/25 at Take 5 Richmond after they incorrectly placed the gasket on 2/17/25
  

  I did speak with the manager at Take 5 ********* who provided those suggestions AFTER Take 5 Richmond fixed the things that they did incorrectly. Days later! If Take 5 Richmond had not corrected things my car would continue alerting me of the error engine power is reduced. 
  

  Take 5 ********* has not been accountable for their faults. In the images provided you will see that I took my vehicle to Take 5 Richmond on 2/24/25 where you see in their notes that the wrong gasket was placed and there was no oil on arrival. Why would they lie? 
  

  My lawyer is involved at this point since the business cannot be truthful about what occurred.

  Business Response

  Date: 03/05/2025

  We appreciate you taking the time to provide additional details regarding your experience. Our goal is always to provide honest and accurate assessments, and we stand by the response provided. However, if you feel there is more to address, we need to understand exactly what resolution you are seeking. While we are willing to review your concerns further, we also need to ensure that any claims align with the facts. Please clarify what you believe would be a fair and reasonable resolution to this matter.

  Thanks,

  *******

• Initial Complaint

  Date:02/18/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 29th at approximately 4:00pm I went to the Take 5 oil change location on **********************, ** to get my oil and filter changed so I could leave the next morning to drive to ******. I was in bay 1 of their shop and the techs finished my vehicle (2007 ****** Sequoia), I paid and left the facility. Upon exiting I turned left onto ******* and made it about 1/4 of a mile before my vehicle stalled and I had to coast into a parking lot. I exited the vehicle, raised the hood, and found that the oil cap was sitting on top of my battery and that when I checked the dipstick no oil had been put into my engine. The shop employee came and put oil in (two buckets full = roughly 6 quarts) and I went back to the shop to have them document this on my receipt and get a refund. They refused a refund, and on my receipt they marked that no damage had been done. I argued that point because no diagnostic test had been run to prove such a fact. The next morning I left on my trip and didn't make it 50 miles before the engine was making all kinds of banging noises and losing power. I limped back home and had to get a rental vehicle for the trip to my mother's funeral. I have been trying to deal with this for a month and a half now. I finally touched base with a district manager who has now ghosted my communications as well. The last message I received back was on 1/31/25. Also she had stated she would reimburse me for out of pocket expenses for rental vehicle, extra hotel stay, faulty oil change and I have seen none of this to date. The corporate office won't do anything because it is a private franchise. Please contact me for what my next steps are. The vehicle needs a new engine and I can't really afford a lawyer but I have a feeling that is what it is going to take.

  Business Response

  Date: 03/05/2025

  Dear Mr. ******************* you for your follow-up.
  
  Your vehicle is scheduled to be taken to ***** Automotive in **********. Regarding the reimbursement check, it is still in the approval process with our accounting department. I spoke with them today, and they confirmed that they will proceed once the claims department finalizes their meeting.
  
  We appreciate your patience as we work through this process. Please let us know if you have any further questions.
  
  Best regards,

  ******* *********

• Initial Complaint

  Date:01/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to take 5 on 1/8/2025 and got an oil change I Never had an issue with them before. I used them numerous times in the past, I didnt have a have a problem with my vehicle until today. Literally like 20 minutes after Im driving down the highway and my engine light comes on and its flashing and my car starts to ******* so I pulled over to a gas station and I look it up and it could be possibly anything at this point right now Im literally still sitting at the gas station. Ive called two different numbers Ive emailed them, and I cant get in contact with anybody at all. Its sad that I have to do this as a result to go ahead and try to get some type of justice or an answer from this company. At this point, Im scared to drive my car. I have all the proper paperwork needed. I dont know what is going on with you guys but this is crazy. Please help

  Business Response

  Date: 01/09/2025

  Good morning, 

  I apologize for the inconvenience you experienced that day with the service at Take 5 and the delayed response to your email. The shop that you visited at ************************************************ is a Franchise location meaning it is privately owned and operated. The shop will have to handle all service failures themselves. I have forwarded along your email complaint to that shop's management and ownership team to review. They will reach out to you regarding this matter. I have asked BBB to send your complaint over to the right team.  

  Thank you, 

  Business Response

  Date: 01/24/2025

  Thank you for bringing this matter to our attention. We take your concerns seriously and strive to provide exceptional service to all our customers.  
  
  
  We received your complaint and immediately attempted to resolve the issue. On the same day, we reached out to you by phone to offer assistance. During our conversation, you mentioned that you were already en route to our store and just a few minutes away. Based on this, we prepared to inspect your vehicle upon arrival to identify and address any potential issues.  
  
  
  Unfortunately, you did not arrive at the store, and our subsequent attempts to contact you went directly to voicemail. We understand how stressful this situation must have been for you and remain committed to helping you resolve this matter.  
  
  
  If you are still experiencing any issues, please contact us at ************** or ********************************** so that we can coordinate a time to inspect your vehicle and address your concerns promptly. Your safety and satisfaction are important to us, and we would like the opportunity to assist you.  
  
  
  Thank you for giving us the chance to make this right.  
  
  
  Sincerely,  
  
  
  ******* *********
  

• Initial Complaint

  Date:09/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 09-01-2024 I stopped by for an oil change at Take 5 on ***************************************** and the the shop drained my transmission fluid on my car by mistake and double filled my engine with oil! They never drained the old oil, instead added new oil causing it to be doubled filled! When leaving my car was not running smoothly ( to much oil in motor ) and my transmission began slipped immediately when pulling off from the shop! I turned around and went to the shop and **** said that He didn't know what was wrong with car and dnied any wrong doing initially! He said the car was safe to drive! I drove off and broke down on side of the road less than a hour later in the rain! After 26 days and two shops later which ******* of South ********* and Woodys of Ballantyne Commons agreed to pay for repair, but would not authorize payment at ******* to order a used transmission! Now Jasmine, ( the store Manger ) said that they file a claim against ******* ***** (owner) insurance! I wait 26 days with loss of income and finally a car rental from ****! It took me 3.5 weeks to get a car from **** (Long wait list)! On Friday *********, I took towed my car to a transmission shop to get it replaced! I t will take approximately a week to fixed!Take 5 and the owner ******* ***** played a waiting game at my expense to fix my car; hoping I would go away! They fired the mechanic who drained the wrong plug!Please help me and others from this shop!I need my money!****** ****** I need my money!

  Business Response

  Date: 10/08/2024

  Hello Mr. McCall,

  This shop that you visited at 3700 Wilkinson Blvd Charlotte, NC 28208 is a Franchise owned location. This means that it is privately owned. I have asked that the BBB send your complaint over to that shop so they can come to resolution with you on this issue. 

  Thank you, 

  Business Response

  Date: 10/09/2024

  We appreciate the opportunity to address the concerns raised in this case. Please be assured that we have agreed to complete the necessary repairs, and we remain fully committed to fulfilling our obligations. Unfortunately, the recent tropical storm caused an unexpected delay in the shipment of the transmission, which has contributed to the delay in completing the work.
  
  We want to emphasize that we are not ignoring this claim, and we have been cooperating fully throughout the process. We will continue to work diligently to resolve this matter as swiftly as possible.
  
  Thank you for your understanding.

• Initial Complaint

  Date:09/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/01/2024 I went to *********************************************** to receive and oil change well im sitting in my car and it's taking long then normal ( take 5).I then was approached by (******* ****) at my car window where I was sitting he approached me saying that they needed to do a cooling flush I stated back to him that I only came for oil change nd that I don't have funds for cooling flush and the moment he stated it's free I ask why he stated my new training employee has putting oil in your cooling system I then got out my car to take a look at what had been done I was upset insisting but kept my cool I made them flush 2,3 times because they whrer only gone do it once i was trying to help them out at the end the younger mangers didnt wont to give me a receive i went back for top off heres where it gets to me file a compliment a manager from another store tells me I need a cooling flush the other coworkers yells to him no no she's the car the new training employee put oil in I ask why would he say need a cooling flush nd he then broke it down i then told him that's how my car been given me problems since then this all happened

  Business Response

  Date: 09/23/2024

  Thank you for bringing your concerns to our attention, again. We understand your frustration regarding the experience you had at our shop on August 1, 2024. Our goal is to always provide top-quality service, and we regret that this situation has caused you any inconvenience.
  
  
  After reviewing the details of your visit, we can confirm that there was an error by a new trainee employee. However, this mistake was immediately addressed by our manager, *******, who performed a complimentary coolant flush to resolve the issue. Following the initial flush, additional flushes were performed per your request to ensure any residual oil was cleared from the coolant reservoir.
  
  
  Upon inspection of your vehicle afterward, our team found no further issues, and the car was returned to you in good running condition. Please keep in mind that your 2000 Mercury Grand ******* is a 24-year-old vehicle, and various factors could contribute to its current performance. We do not believe that the oil incident is the cause of the ongoing issues, as we took appropriate steps to correct the mistake on the day of service.
  
  
  If you continue to experience problems with your vehicle, we encourage you to have it inspected by a qualified mechanic to identify any other potential causes. However, based on our inspection and the resolution provided, we must respectfully disagree with your claim that our service has caused any lasting damage to your vehicle.
  
  
  We hope this clarifies our position on the matter. 

  Customer Answer

  Date: 09/24/2024

   
  I am rejecting this response because:
  It's my 24 year old car had this happen to you it wouldn't be sweeping under a rug yes you guys flushed but be realistic once you put oil in anything it doesn't come out had this not happen I wouldn't be in this situation you also told be when I you guys would get my 24 year old car towed nd look at nd fixed per take 5 once I spoken with you before reaching out to Bbb then you went gost...nd I came back to get a top off as I stated nd your employee stated I needed a flush after your mess up flushed was done oil stains on concrete doesn't come out so telling me oil in my cooling is out because you guys did a flush we have to come to a reasonable agreement or I will not let it go thank you 

• Initial Complaint

  Date:09/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/01/2024 I went to get a oil change as I'm sitting there waiting it's taking longer then normal I was then told by the manager ******* (hood) that a new training employee has putting oil in my cooling ******* then informed that I will receive a free cooling flush I have a 2000 mercury grand ******* I wasn't too happy they only flush it once I then got out my car and informed them to flush two more times since then my car has not been running well and I have contacted 3700 ********* blvd take 5 before taking matters in this direction ***** bucks has ruined my nice well kept car

  Business Response

  Date: 09/11/2024

  Thank you for bringing your concerns to our attention. We understand your frustration regarding the experience you had at our shop on August 1, 2024. Our goal is to always provide top-quality service, and we regret that this situation has caused you any inconvenience.
  
  After reviewing the details of your visit, we can confirm that there was an error by a new trainee employee. However, this mistake was immediately addressed by our manager, *******, who performed a complimentary coolant flush to resolve the issue. Following the initial flush, additional flushes were performed per your request to ensure any residual oil was cleared from the coolant reservoir. 
  
  Upon inspection of your vehicle afterward, our team found no further issues, and the car was returned to you in good running condition. Please keep in mind that your 2000 Mercury Grand ******* is a 24-year-old vehicle, and various factors could contribute to its current performance. We do not believe that the oil incident is the cause of the ongoing issues, as we took appropriate steps to correct the mistake on the day of service.
  
  If you continue to experience problems with your vehicle, we encourage you to have it inspected by a qualified mechanic to identify any other potential causes. However, based on our inspection and the resolution provided, we must respectfully disagree with your claim that our service has caused any lasting damage to your vehicle.
  
  We hope this clarifies our position on the matter.

• Initial Complaint

  Date:05/17/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/1 got oil change at Take 5 Oil Change #**** Drove to Ballantyne for meeting that afternoon Leaving meeting, low oil pressure alert came on Pulled over at auto zone on highway 51 *********** cap & smoke came out Checked dip stick & it was dry Bought 5 quarts of oil & put it all in ****** came out at that point, light went off, so I drove it home When at home, oil all over the undercarriage & rear of truck (I thought it was from before)Go inside, come out about 1 hour later & oil all over driveway 5/2 Called take 5, they towed to their shop Called me back & said a gasket failed & oil was pushed out through the oil filter due to gasket failure I pick up the truck & check engine light is on within mile I return truck & tell them to take it to Jeep for evaluation *************************, the crank shaft shows damage/scarring. Theres likely further damagethey will not know until crank shaft is replaced (on back order with no **** *** either have issues with the truck or I dont.Jeep recommends new motor, which is on back order with no eta.I tell all parties that my asset has been damaged & there will always be a ******************* on the car fax report.I need to be paid the value of the truck (including tax, dealer fees, etc) so that I can buy an equal truck & get it off the lot.*** is the store manager & will not give me ****** telephone number (***** is the district manager I believe & is now dealing with the situation).***** called me from a no caller id number. He was supposed to text me his email address after we spoke. He never did.I texted ***. He will not give me ****** number, but he gave me his email address.I have emailed ***** on 5/7, 5/9, 5/14, 5/15 & 5/16 & he has never responded.********************* says it is $3,000 for a new ******************* (they cannot guarantee that this will fix it) or $13,000 for a new motor that they can warrant for 3 years.

  Business Response

  Date: 10/15/2024

  Hello, 

  This shop that you visited at ************************************ is a Franchise owned location. This means that it is privately owned. I have asked that the BBB send your complaint over to that shop so they can come to resolution with you on this issue. 

  Thank you, 

  Business Response

  Date: 10/30/2024

  Thank you for allowing us the opportunity to address this matter. Our team at Take 5 Oil Change values transparency and works diligently to ensure customer satisfaction.
  
  In response to your concerns, we requested to take your vehicle to an independent facility for a second opinion. However, as noted, you declined this request. Without this essential step, we cannot proceed further, as a third-party assessment would open up options for us to address the matter thoroughly and fairly.
  
  Thank you for your time and understanding,

  ******* *********

  
  

  Customer Answer

  Date: 10/30/2024

   
  I am rejecting this response because:
  I am glad to take the truck to another shop to get an opinion (I already have...see attached).  *** (the manager for Take 5) took it to the shop he wanted to go to (******** Jeep).  They are reputable, but I got a 2nd opinion anyway to try to get the help I deserve for the issue.  This should confirm that a new motor is necessary to resolve this issue.

• Initial Complaint

  Date:03/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle hood was damaged during a Take 5 oil change. The hood prop was left in place while the worker attempted to close the hood. It resulted in a bent hood. A damage claim was filled out at Take 5 oil change on 01/28/24. I was instructed to go to Custom Auto body shop for an estimate of the repair. The repair estimate was approved by manager **** in an email from address ********************* The vehicle was repaired on March 4-5 2024. Manager **** attempted to pay for the repair by company credit card everyday from March 5-11th. Their card was declined and my vehicle was held captive at the auto body shop for a week. On March 11th, I paid to have my vehicle returned from the autobody shop due to the need for it and the frustration at Take 5. On march 11th I contacted District Manager **** ************************* and spoke to *********************. I gave ***** a routing number for an electronic reimbursement for the $1535.35 repair bill. I was promised an electronic deposit which has not been received. They are now refusing to take all calls and not responding to emails. I have my initial documentation from Take 5 on Jan. 28th. I have record of the auto body estimate and pictures of the damage. I have email record of Take 5 approving the auto body estimate. I have records of my payment to remove the vechicle. I also have record of take 5 paying for a rental car for 3 days during the time period where my vehicle was being held at the auto body shop.

  Customer Answer

  Date: 03/21/2024

   
  Better Business Bureau:

  I have received my payment for the car repairs. Please let me know what I need to do to close this case.

  Thanks,

  *********************
  

• Initial Complaint

  Date:02/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  02/27/2024 ************************************************************** /Take 5 damaged my oil pan, They had 4 trainees working on my vehicle, I was the only customer at the time and the visit was taking longer than usual, The guy that checked me in assured me that there was no problem, They just had someone down there that didnt know what he was doing but now they have someone down there that knew what he was doing. Next thing I know the manager is telling me I need a mechanic to replace my oil pan, I explained to the guy I just replaced the oil pan a year and a half ago with a new one and that they had damaged my oil pan , from that moment on he was no longer helpful and started lying, He wouldnt give me the District Manager contact info , said he could only give me corporate # the number he gave me was in ****** , I had him print out my history report , my last visit to them was not on there, I told him about the discrepancy, He said his history report was accurate, so I proceed to show him the sticker. I just pulled off of the window, which was dated 8/29/2023, He told me in a ***** tone to get out his shop, I In return had a few choice words for him and will be filing a civil suit if need be, I also have reach out to their customer service only to get a voicemail. Take 5 needs to do better!!! 4 trainees should not be working on a car together!!! As you will see below on documentation the 8/29/2023 visit is not listed and techs listed as trainees

  Business Response

  Date: 02/27/2024

  WHILE PERFORMING THIS SERVICE WE HAD HISTORY OF OIL SERVICE PERFORMED LAST ON 05/31/2023, WE ALSO FOUND AT THIS TIME OF SERVICE THAT THE OIL FILTER THAT WAS INSTALLED WAS NOT A TAKE 5 OIL FILTER. WE FOUND SUSPISION THAT THE PREVIOUS OIL CHANGE SERVICE WAS PERFORMED BY ANOTHER OIL CHANGE COMPANY. WE ALSO FOUND AT THIS TIME OF SERVICE THAT THE OIL DRAIN PLUG WAS OVERTIGHTENED BY THE PREVIOUS COMPANY THAT PERFORMED THE OIL SERVICE.