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Business Profile

Mortgage Banker

American Security Mortgage Corp.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mortgage Banker.

Complaints

This profile includes complaints for American Security Mortgage Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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American Security Mortgage Corp. has 5 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/02/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This guy refuses to stop harassing me with spam emails, and there is no opt out option in the emails. He needs to stop NOW. His name is ****** ******** with American Security Mortgage. Phone # ************

      Business Response

      Date: 05/08/2025

      March 8, 2025

      BBB of ***************** and Western N.C.
      **************************************************************************

      Subject:           Customer Complaint #:           23281176
                              American Security Mortgage Corp
                              Response to Consumer Complaint

      Dear *** or Madam,

      We are in receipt of the above-referenced consumer complaint dated May 3, 2025, and are pleased to respond with a resolution.

      American Security Mortgage Corp (****) maintains a third-party vendor relationship with a customer relationship management (CRM) system that allows us to produce and deliver the required regulatory consumer disclosures,privacy notifications, and loan application information and data to our consumer clients.  As the consumer made the decision not to proceed with the loan application process, we have removed their name and contact information from our system such that they will no longer receive any communication from ASMC.

      We regret that the consumer had a less than satisfactory experience with ASMC.  We constantly strive to provide the highest and best level of service to all of our consumer clients.

      Sincerely,

      ******* A. ******
      President

      Customer Answer

      Date: 05/09/2025

       
      I am rejecting this response because: I am still receiving emails and this is officially harassment. ****** ******** refuses to answer the phone to local law enforcement, and myself. TAKE MY NAME OFF ALL LISTS YOU HAVE AND STOP SELLING MY INFORMATION TO THIRD PARTIES. I reserve the right to sell your information to third parties as well. People that will no longer be as friendly as I have been.

      Business Response

      Date: 05/13/2025

      March 13, 2025

      BBB of Southern Piedmont and Western N.C.
      112 Executive Park
      Asheville, NC 28801

      Subject:           Customer Complaint #:           23281176
                              American Security Mortgage Corp
                              Response to Consumer Complaint


      We are in receipt of the above-referenced consumer complaint and are pleased to respond with a resolution.

      American Security Mortgage Corp (****) maintains a third-party vendor relationship with a customer relationship management (CRM) system that allows us to produce and deliver the required regulatory consumer disclosures, privacy notifications, and loan application information and data to our consumer clients.  As the consumer made the decision not to proceed with the loan application process, we have removed their name and contact information from our system such that they will no longer receive any communication from ASMC.

      We regret that the consumer had a less than satisfactory experience with ASMC.  We constantly strive to provide the highest and best level of service to all of our consumer clients.

      Sincerely,

      ******* A. ******
      President

      Customer Answer

      Date: 05/14/2025

       
      I am rejecting this response because: There was no loan application process offered. After I stated I was on Section 8 and wished to apply for *** or **** loan, I was instantly rejected and told I could not be helped. The emails still persist without an option to unsubscribe which is a violation of the CAN-SPAM act. No matter how you dance around illegally selling my identity and discriminating against the impoverished, you are still in violation of federal law and will continue to break the law, because you think you are untouchable, legally with a couple hundred thousand more in your bank account than the starving people on the street that are there because of said discrimination. Do what you want, because that is what you are going to do anyways, and Mr. ********* whom has a body in his trunk right now, because he is a blatant sociopath will get his karma in this life or the next. I hope you both get the help you desperately need.

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