We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Motels

Quality Inn

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motels.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/23/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked a room in advance at the Quality Inn ********************************** thru Hotels.com. For 4/14/2024. On arrival the desk clerk asked for a $50 deposit which I came prepared to pay in cash, which is clearly listed as an option on the website. When the clerk refused stating that the property didnt accept cash, I offered to show the policy. Once I had it pulled up on my phone I showed it to him and his response was that how he took payments was his choice and pointed to a home made sign sitting by the desk that listed several forms of payment not accepted. I then asked how a traveler booking a room from hundreds of miles away and 2 days prior would see his sign and know what was accepted and what wasnt. His response was that I could call Hotels.com and get a refund. I then said thats all fine but that I would absolutely be filing a complaint, He then said that he didnt care. Which really sums up the service I received that day. I will include the screenshot of the written hotel policy with this complaint for reference, and would just say that when any business puts in writing its policies and it conflicts for whatever reason with the situation, accommodation is required. In fact other Choice branded hotels that Ive shown up to, have in the past either simply taken the cash deposit or waived the deposit all together. I travel for a living, I book in advance, and I check the policies before I buy the room. The only information available to me is what the property puts on the website, and as a consumer I expect that either the information is correct, or that the clerk has the sense to come to an accord that doesnt end up with me having to make other arrangements at the last minute after working a 12 hour day. Especially when being put into that situation results in lost time and additional costs. I will never consider this particular property in the future for any reason, and will avoid booking any other Choice properties in the future.

Quality Inn is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.