We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Moving Companies

Suddath Relocation Systems of Charlotte, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Companies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/10/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 25th, 2024, I hired Suddath moving company to pack an unpack my move from Charlotte NC to **************. It was understood that my furniture would be in storage from January to July because I had sold my townhome and bought a new build that would not be ready until July. My initial payment once paked was $3737.41. I had a credit of $299.79 with my initial payment which was applied to my storage payment for February through March. The next invoice for my furniture storage was not received until April in which $273.71 which was paid after requesting the bill for my storage. In, June I paid $286.75. As we got closer to my move in date of July 8th, I set up a date to have my furniture delivered which was July 12th. On July 3rd, I paid $573.50 for my final storage fee to which I made several attempts to do this. On july 9th, I was told I had a final payment of $704.01 due and that would be all, to which I paid. My furniture was delivered without any problems, then on Monday July 22nd, I was told that due to a mistake made by ************************* and her putting in the wrong charges, I still owed $1752.60. I reminded her that she had told me that I did not owe anything else and that it was now 2 weeks later. I asked her why it took so long to which there wasn't a real answer. I asked for someone to call me to discuss this higher than her but it did not happen, I only received a link to pay the total. I should not have to pay 2 weeks later for an error that was not mine. I also should have been allowed to talk to someone higher than **************** to rectify this. I was also told various amount via text and emails.

    Business Response

    Date: 08/15/2024

    Please find response attached

    Customer Answer

    Date: 08/15/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

    Thank you. 

Suddath Relocation Systems of Charlotte, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.