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Business Profile

MRI

Southern Imaging Services

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Southern Imaging Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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Southern Imaging Services has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/05/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom It May Concern,I am writing to formally lodge a complaint against Southern Imaging MRI Services regarding an unresolved issue with my lien settlement. I had previously spoken with a representative named Neshown, who assured me that my lien would be settled and that I would owe nothing from my settlement, which would void the lien, and that I would pay them $600 after the fact.However, when I requested proper documentation of this agreement, I was given a non-working phone number and an unresponsive email address. Despite multiple attempts to reach out to ******* for clarification and assistance, I have not received any response.This lack of communication and failure to provide the necessary documentation is highly concerning and raises suspicions of fraudulent activity. I am seeking your assistance in resolving this matter promptly and ensuring that Southern Imaging MRI Services provides the appropriate documentation to confirm the settlement of my lien.Thank you for your attention to this complaint.Sincerely,Denardia *****

      Business Response

      Date: 11/15/2024

      Good afternoon,

      Attached is Southern Imaging Services response to the complaint filed by Ms. ****** We were unable to upload the response via the portal, but certainly want to ensure our response is documented.

       

      Customer Answer

      Date: 11/15/2024

       
      I am rejecting this response because:
      I reject Southern Imaging's response because it fails to address the core issue of their lack of communication and responsiveness. Despite agreeing to a new settlement amount, they have not provided the necessary documentation to reflect this agreement. My complaint was filed due to their prolonged inaction, and their response does not resolve the underlying problem. I am trying to resolve this situation because it is preventing me from finalizing important matters.The delays and lack of proper documentation from Southern Imaging are causing unnecessary setbacks.

      Customer Answer

      Date: 11/20/2024

       
      Better Business Bureau:

      I am writing to inform you that my dispute with Southern Imaging Services, LLC has been resolved. We have come to an agreement, and there is no further action required on this matter. I kindly request that my complaint #******** to be closed and marked as resolved. Thank you for your assistance in helping facilitate this process. Please let me know if you require any additional information from me to complete this request.

      Sincerely, Denardia 

       

    Southern Imaging Services is NOT a BBB Accredited Business.

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