Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/20/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  I am rejecting this response because:
  
  It has been over 4 years. I do not retain records that long and this is an unreasonable ask. I was insured at the time of appointment and paid any non-covered fees in person. 
  I do not have the same insurance nor the same bank account at this time. 
  Please dismiss the charges and discontinue sending invoices. 

  Business Response

  Date: 02/24/2025

  We Apologize for any inconvenience ,We do not have any records of any other payments other than the ones that have been applied already, If there is any prove that can be provided by patient either transaction fee or receipt we will gladly void the invoice , once again we apologies for any misunderstandings or inconvenience in our end AVC.   

  Business Response

  Date: 02/25/2025

  While this is being presented as an outstanding balance bill from 2020, this is not the first time a statement have been sent, we applied the amount paid on the date of service which is reflecting on the statement you provided as prove  , the outstanding balance is after payments applied, we are willing to make a deal that would benefit both you as the patient and our office, we **** ****** off ****** $ and that would leave you with an outstanding balance of 200$ we are willing to do this considering this happened 4 years ago, We would also like to notify you that your insurance did not paid in full for your other visits and we wrote off those amounts for the other visits , we offer payments options and would like to solve this inconvenience the best way possible.     

  Customer Answer

  Date: 02/25/2025

   
  I am rejecting this response because:
  

  I have received no proof of previous balances being written off by the business or specific amounts of coverage by my insurance. 
  I see no application of insurance to the visit at all, according to the invoice.

  
  

  Business Response

  Date: 02/28/2025

  We **** ****** off the amount of the glasses 2020, however you will soon receive a new invoice for your visit on 2022 That was sent before to you in 2022 and where your insurance did not cover your visit and prove of insurance and everything will be provided, this decision is being taken after the fact the your glasses invoice does not show that glasses were billed to insurance , we have a new billing personal and there is no prove that your insurance was or was not billed and we have no access to it since is has been more than 4 years , however the visit of 2022 was billed and you had no coverage. 

  Customer Answer

  Date: 03/03/2025

   
  I am rejecting this response because:

  Sending an additional invoice for a service paid for over two years ago is not a resolution to this problem.

• Initial Complaint

  Date:02/11/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  ************ the Private Practice Institute.I also received an invoice today for a contact fitting that they claim occurred 2/10, but I have not visited this practice since May of last year. I attempted to reach their billing department again but reached voicemail.

  Business Response

  Date: 02/19/2025

  We apologize for any confusion caused by Advantage Vision Center to Ms. ****** ******, **************************** may have talked with **** ******* in September 2024, **** Never Posted the payment to Ms. ******** account to show the charge was paid or have left a note about the conversation and/ or resolution discuss with insurance representative we had no clue of any conversation or payment not posted, We will void the invoice that is being sent by email and we have posted and applied the payment.

  We apologize for any confusion and Ms. ******* is no longer with the company.