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Business Profile

Optometry

Northlake Eye

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optometry.

Complaints

This profile includes complaints for Northlake Eye's headquarters and its corporate-owned locations. To view all corporate locations, see

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Northlake Eye has 4 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/26/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Asked for a copy of my eye glasses prescription that I PAID for and they refused to give it to me without coming in and paying for another exam.

      Business Response

      Date: 07/27/2024

      Dear *****,

      We appreciate you taking the time to provide feedback and regret any frustration you experienced.

      Upon your request, we provided you with a copy of your patient record, which included your expired eyeglasses prescription. Our goal is to ensure you have access to your health information.

      However, for your safety and to ensure the accuracy of your vision correction, we recommend regular eye exams. In the state of **************, eyeglass prescriptions are valid for one year. Once a prescription expires, we advise a new exam to confirm any changes in your vision and to provide the most accurate prescription based on your eye health and vision care needs.

      We strive to offer the best eye care possible and hope this clarifies our practices. If you have any further concerns or need additional assistance, please feel free to reach out to us directly.

      Thank you,

      ***********************

    Northlake Eye is NOT a BBB Accredited Business.

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