Reviews

Review Details

• Review fromAdam D

  Date: 12/08/2023

  1 star
  This company seeks to extort 2% of your invoiced ammount to receive the funds electronically and quickly. Otheriwse they take forever to pay and there is always some BS. Great company if you want to pay vendors late and s**** them over constantly floating their checks!

• Review fromGary A

  Date: 12/07/2023

  1 star
  They are crooks!! Here is my list. We area real estate management company No support. No one ever gets back to you. This is from the *** of the management side. but they do call vendors (Such as painters) for prepayments all the time. -Trick payable vendors into prepayments where they take 5% making up stories that the management did not approve the bills etc but we can pre-pay you at 5%-Constantly calling and harassing vendors and lying to them and even pulling back payment to get their pre-payment strategy. Their entire strategy is sitting on payments and asking for 5% on all payables. Vendors will just charge 5% more to get pre-paid destroying the bidding market. - Constantly sitting on money for about a week, after a payment is processed. Example, we process a e-payment on Friday, it may not go out till the following Monday. - Excessive costs on the management side for payables. We pay over 50K a year. These practices are evil!! Such a hostil and aggressive environment. We are def switching to another payables vendor.

• Review fromJoshua R

  Date: 11/17/2023

  1 star
  Worst management company possible for the contractors trying to get paid. I refuse to work for any company that uses avid. This is my last straw with them

• Review fromDustin B

  Date: 08/22/2023

  1 star
  I have never experienced such a bad customer service, account setup process in my life. I have invoices that are behind by 2 to 3 months. My client says to set up an account with ********************** and I have been trying unsuccessfully to do this for 3 months. No emails are responded to. No chats result in anythings except to follow another link to set up yet another account; this is supposed to generate emails to me with next steps. That doesn't happen. I've done this literally 8 times with no answers, no responses, nothing. I literally can't believe there is anyone working on the other side in customer support. Chats get dropped. No follow up. I mean this feels like a total scam. As a vendor trying to get paid it is ridiculously awful. I'd never use a service like this. Onboarding is horrible, customer service is non-existent. I'm not sure anyone is there??!

• Review fromBrandon J

  Date: 08/21/2023

  1 star
  They take way to long to send payment. Terribly slow. If they send a check wrong it takes weeks to fix

• Review fromNicholas D

  Date: 08/12/2023

  1 star

  Nicholas D

  Date: 08/12/2023

  I clean for an apartment complex that uses avid and just like the other reviews I get the run around on my "approved" payments. I would randomly get a check and randomly get a debit card payment from them but at this point none of my larger checks are coming. I personally don't understand why people send them money to pay us out but they aren paying! I have over 6k worth of invoices out and its tough on my small business. If you can avoid working with them then I would!

  AvidXchange

  Date: 08/23/2023

  Hi ****, thanks for sharing your concern. After touching base with our ************* team, it seems that we were able to resolve your concerns related to the payments in question. The checks have been issued, and the team has provided you the tracking numbers for each as well as copies of the checks. Please let us know if theres anything else we can do to help.

• Review fromTony G

  Date: 07/12/2023

  1 star
  More than two months later. No payment yet received. Absurd run around by opaque customer service process.

• Review fromSCOT C

  Date: 06/30/2023

  1 star
  comically incompetent company. They will never give a straight answer regarding where/when/how the payment will be issued. The absolute worst in the industry.

• Review fromChris J

  Date: 06/07/2023

  1 star
  Worst place for a Vendor to receive timely payments from in addition to myself doing preliminary calls making sure I was set up for electronic payments over a month ago. Reps are clueless, one person says they made corrections to your account and the next time you call it wasn't saved because they either can't find it or nothing changed.

• Review fromKaty G

  Date: 05/31/2023

  1 star
  This company will not pay me in a reasonable amount of time. We are providing services for a company who makes payments through AvidXchange. They wanted to pay me with a debit card! Who does that. I am a small business and need money in my account. I signed up for direct deposit, but it took 3 people to get it done. They didn't send me an editable PDF and then said I couldn't send them a picture of the form after I printed it and filled it out. Then, they sent me a form to fill out online, but didn't send me an access code that I needed to access it! I asked for the code THREE times. When I email them, they don't reply. Most of what they send comes from a no-reply address and when I do get in touch with them, it's like they don't get my message. Every month is the same thing and it's taking me about 3 months to get paid for each invoice even though it's payable within 30 days. No business should contract with them!!! They are using your money for their own benefit.