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Business Profile

Payment Processing Services

Paymentus Group, Inc

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Paymentus Group, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Paymentus Group, Inc has 2 locations, listed below.

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    Customer Review Ratings

    1

    Average of 2 Customer Reviews

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    Review Details

    • Alfred B

      Date: 04/01/2024

      Alfred B

      Date: 04/01/2024

      Member One ******************** utilizes them as a third party payment processor. My loan payment was made through them, but failed according to Paymentus. However, they took my money, and did not issue it to my bank, nor have they returned it to me. It has been 11 days with no explanation or clear resolution, so now Monday morning I will be printing and dropping off all documents I have as well as documented conversations to my lawyer to pursue this further.

      Paymentus Group, Inc

      Date: 04/05/2024

      **************, I would like to look into this for you. I will reach out to you directly by email, or you may contact us at ******************************** ************* t: ************** w: **************************** ******** ************* t: ************** w: ****************************

    • Julie Y

      Date: 02/21/2023

      Julie Y

      Date: 02/21/2023

      My electricity has been turned off twice because their auto pay system doesn't work. According to the power company, who utilizes Paymentyus, it is a known problem, and caused by using ************* browser with the Paymentyus website. You can't set up auto pay over the phone with this company, and their website doesn't work. Not sure how I'm supposed to pay my power bill. Lost a thousand dollars worth of groceries this time. Very polite customer service agent (the second time- the first one said he was going to transfer me, and then hung up). It took four callbacks to click through their automated system to be connected to a live person. While the person was so professional and polite, they were not able to assist with setting up auto payments.

      Paymentus Group, Inc

      Date: 02/23/2023

      Hi *****,Our software platform works very well on ****** Chrome as well as other browsers, so I am surprised to hear of the issues that you are experiencing.I would like to look into this issue for you, and find out why your auto pay is not running. I ask that you please call us again to see how we can assist. Our phone number is **************. I will also follow up via email, and we can converse directly that way if you prefer.I look forward to finding a resolution for this issue.Regards, *************************** ************ ************* ********************** Corp.

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