Reviews

This profile includes reviews for TIAA-CREF's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  TIAA-CREF

  8500 Andrew Carnegie Blvd Charlotte, NC 28262-8500

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  TIAA-CREF

  PO Box 1265 Charlotte, NC 28201-1265

Review Details

• Review fromSteven G

  Date: 02/03/2023

  1 star
  Absolute nightmare. Would give zero stars if available. Simply trying to get my 403(b) RMD payout with the withholding that I want (above the minimum). Different answers from different reps and the top-level resolution guy expresses his frustration in dealing with the tax department that does not understand their own W4P and W4R versions of the *** withholding forms. It is a different nightmare each year and every year is worse than the last.

• Review fromPing S

  Date: 01/28/2023

  1 star
  It has been a nightmare recently. 1. I ordered a contribution transaction but for a month could not get through and no one tells me the situation and the reason. When I complained about the service, I was told it was my fault. I was trapped in the crack between their departments for weeks even with my advisory teams help. 2. A transaction order submitted in the process center was ignored for weeks without explanation; 3. A completed transaction was reversed without my authorization and notice. How can a customer trust this system that each transaction was secured and will not be reversed weeks later. Based on the above facts, **** has very bad customer service, especially their customer resolution team staff which failed to take the customers grievance as an opportunity to improve their operation which prevented the **** operation system from improving and rejuvenating. The top **** management should pay attention to details of their internal operation and create a customer friendly firm culture. These problems will affect ****s reputation and business in the long run.

• Review fromSusanna E

  Date: 01/27/2023

  1 star
  2022 was my first year of RMD. The amount TIAA distributed fell short than their own calculation of my RMD amount. No one caught the mistake until I did. When I called them I got 3 different answers from 3 cust.service reps as to available distribution options. Meanwhile, I was offered to fill out an online survey by ****, where I described this problem. Manager of Customer Relations/Satisfaction Mr,******** avoided acknowledging ***** mistake in his reply. No apology was offered. TIAAs poor execution of MRDs nearly cost me a fine from the **** And I spent at least 10 hrs on the phone trying to correct the problem. This is not acceptable. All that happened in December 2022. Now, late January 2023, TIAA generated the 1099R form for my 2022 RMD, and the amount of distribution is STILL WRONG. This form is automatically reported to the IRS.I rest my case. If you can, avoid investing with this company, its a mess.

• Review fromJohn M

  Date: 01/01/2023

  5 stars
  My wife has had her retirement accounts with (TIAA-CREF) since **** and we now have both of our retirement accounts with them. We have been retired since 2012. We have had nothing but excellent service from TIAA. They are easy to work with and our account reps provide good advice and keep us informed through regular phone meetings. They have had no problems paying charitable donations from our retirement accounts directly to the charities. The support staff for our TIAA reps is excellent and easy to work with.I am totally amazed by the negative reviews that have been posted here. It feels like they are describing a totally different company.

• Review fromT. D

  Date: 12/21/2022

  1 star
  I have tried to close this TIAA tradition account for about 10 years now. But because of some rules they say I can't close the account. I haven't paid anything into the account due to not being with the employer named on the account for about 10 years. TIAA benefits on the account so they refuse to close it.

• Review fromCHANTEL H

  Date: 12/19/2022

  1 star
  The absolute WORST. I was rolling over and consolidating my retirement accounts, so it was easy to do a side-by-side comparison at the time. TIAA is the WORST. Four months later and they still have not released my funds into my rollover account. Every time I call in, it takes forever to get through their phone tree, only to be told another (entirely different from the previous day, week or month that I called about this same, singular thing) reason as to why the rollover has not been processed. I cannot get this money out of **** and the reason is never the same. I am jumping through hoops, spending hours and months on the phone. Avoid TIAA at all costs. Principal was a breeze and had the funds in my new account almost instantly.

• Review fromSteve G

  Date: 10/30/2022

  1 star

  Steve G

  Date: 10/30/2022

  Do not do business with them. They are dishonest and cheats. They had a promotion where you could receive up to a $500 bonus if you deposited money in one of their accounts and left it there for a qualifying amount of time. I deposited $200,000 and after the designated amount of time, I checked and saw that I didnt get the $500 bonus. In talking with them, I was told that I didnt deposit the money within a qualifying account. I set up the deposit UNDER THE DIRECTION OF ONE OF THEIR CSRs. I have never experienced this type of misleading business tactic from any financial institution In my lifetime. .

  TIAA-CREF

  Date: 11/16/2022

  Dear ****************: Thank you for the opportunity to respond to your inquiry addressed to the Better Business Bureau regarding our Balance Build promotional offer. Due to the nature of your concerns, your correspondence was forwarded to me for handling. Per the terms of the Balance Build promotional offer, if you increased the balance of your Yield Pledge Money Market Account ("MMA") by an amount shown in the table below, from xxxxx 1, 2022 through xxxxx 30, 2022, with funds from a non-TIAA Bank account, and maintained the newly increased balance through August 31, 2022, you would receive the corresponding cash bonus as referenced below by xxxxxx 14, **************************** Cash Bonus $10,000.00 $25.00 $25,000.00 $50.00 $50,000.00 $100.00 $100,000.00 $250.00 $200,000.00 $500.00 The balance on your MMA as of xxxxxxx 28, 2022, was $xxx,***.**. You had until xxxxx 30, 2022, to build your account's balance, by any of the amounts listed in the above table, and then maintain the new balance through xxxxxxxx 31, 2022. On xxxxx 6, 2022, you spoke with ********* associate, *********************************, who assisted you with the opening of Basic Certificate of Certificate of Deposit ("CD") and explained to you the promotional offer guidelines. You requested to fund the Basic CD via an external transfer of $xxx,***.**, which was initially deposited into your MMA. The funds were then transferred out of your MMA to fund the new CD ending ****. By xxxx 30, 2022, your MMA balance increased from $xxx,***.** to $xxx,***.**, due to interest credits totaling $xxx.**. As the balance in your MMA was not increased and maintained in accordance with the terms of the offer, your account was not eligible for the cash bonus. On xxxxxxx 20, 2022, you spoke with ********* associate, *******************************, who confirmed you were not eligible for the promotional credit, due to you transferring funds to your CD. ********************** also confirmed that during your initial call with ********************** on xxxxx 6, 2022, you mentioned that you would transfer funds from your external account to still receive the bonus. Besides the above-mentioned $xxx,***.** deposit, we do not show any other external transfers received into your MMA before the specified promotional deadline. Your correspondence contains allegations of dishonest and misleading business practices by TIAA Bank. Please note that we take such allegations seriously and can assure you that TIAA Bank does not condone or participate in such practices.If you have questions regarding the content of this letter or the resolution of your complaint, please contact me directly at **************, Monday through Friday, 8:30AM to 5:00PM, ET. If you have questions regarding the servicing of your account or if you need additional assistance, please contact a member of our Client Solutions Team toll free at **************, Monday through Friday, 8:00AM to 8:00PM, ET and Saturday 9:00AM to 7:00PM, ET. You may also view your account information via our website at www.tiaabank.com.

• Review fromDeborah C

  Date: 10/16/2022

  2 stars

  Deborah C

  Date: 10/16/2022

  Promotions at TIAA are based mostly on the ability of an individual to **** up rather than on merit. For this reason, there are many flaws in their procedures and systems. Yesterday, I received a debit card for my healthcare retirement savings plan. There was a sticker on the card with a phone number for activating the card. I called the number twice. It didn't recognize my card number. The instructions said, "Activate this card in your online account or call ******." Given that the phone number activation didn't work, I went online to activate my card. After scouring TIAA's site for 20 minutes, I couldn't find anywhere to activate the card. Typical of TIAA-CREF to turn what should have been a seamless transaction into a waste of time.

  TIAA-CREF

  Date: 10/27/2022

  Dear Better Business Bureau:*************** to the October 16 Better Business Bureau Customer Review from ******************************* regarding the difficulties she experienced when attempting to activate a ***************************** Plan (****) debit card.While we have since spoken with ******************** to confirm that her debit card was activated, we can appreciate her concerns. The level of service she has described receiving is not the level of service we strive to provide to our clients.Further, the **** is a Health and Welfare Benefit Plan designed to provide employees with benefits to help pay for medical expenses in retirement. *************** is the Third-Party Administrator who supports the qualified medical expense reimbursement service for this plan.For **** claims processing and distribution assistance, please contact *************** at ************. For all other account service needs, please contact us at ************. Consultants are available weekdays from 8 a.m. to 10 p.m. (ET). Additional TIAA information can be found on our website at TIAA.org.

• Review fromKathy W

  Date: 09/20/2022

  1 star
  It is absolutely ridiculous that I have barely over $3000.00 after 14 years and am consistently losing money but I'm still not allowed to take the money out before I'm 55 even though I am no longer working. By the time I'm 55 there won't be anything left with the poor choices the company makes. Just another way to rip me off!!!!It is MY MONEY that I put in and I SHOULD BE ABLE TO GET IT BEFORE THEY SQUANDER IT ALL WITH CRAPPY INVESTMENTS!!!!

• Review fromJohn P

  Date: 09/09/2022

  5 stars
  D.R.B complains about two step authentication. It is a small price to pay for more security. I have moved into "senior status" and have many friends who are capable enough to use internet services but are not savvy enough to recognize pfishing and other types of fraud. Two-step authentication has proven effective . . . . it is there to protect the customer. Educating seniors about the "dangers" of online services is really tough.