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Business Profile

Pest Control Services

ClearDefense Pest Control of Charlotte, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/01/2022

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used ClearDefesne pest control for pest services for over a year. At the time I agreed to 7 monthly treatments and quarterly treatments that were paid in full each time. When I went to cancel the service the company claimed that I had accrued payments and would need to pay $321 in full. Even though the services never took care of the issue. When I agree to the services it was not disclosed that the full services -however, they offered a free service in the value of the disputed amounted- which makes no sense.

    Business Response

    Date: 11/08/2022

    Thank you to the BBB for allowing us the opportunity to help resolve this issue. 

    The customer called the office to originally update their automatic payment information and then decided to discontinue service due to mosquito issues. At that time, we informed them that we could discontinue the service or send someone out to take care of the problem. He desired to cancel still and we mentioned the balance on the account for services that were completed.

    The reason for the balance is due to them opting to be billed monthly as opposed to paying each service in full after it's completion. The balance from the service is then stretched out monthly and payed over the year. Because he was choosing to cancel, we simply asked to be paid for services completed. We tried to explain this to the customer but instead it turned into our staff being cussed at and he threatened to slander us in the neighborhood and online. 

    His claim of us offering a free service is correct. The free service he mentions is part of his mosquito warranty. We offered it because he was mentioning mosquito issues. ClearDefense Pest Control warranties its work. We were simply offering to help by doing a no charge re-treatment.

    The customer agreed to not slander us or post bad reviews online if we just canceled the service and charged him nothing. We performed the work and were kind, yet somehow we are deserving of being cussed out and slandered online and to his neighbors. 

    Customer Answer

    Date: 11/09/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

    Thank you. 

ClearDefense Pest Control of Charlotte, LLC is BBB Accredited.

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