Complaints

This profile includes complaints for ProForce Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  ProForce Pest Control

  5245 Old Dowd Rd Unit 4 Charlotte, NC 28208-2164

  
• 

  ProForce Pest Control

  5245 Old Dowd Rd Unit 3 Charlotte, NC 28208-2164

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a **** ***resentative come to our home in June 2024. At the time we already had services with Hometeam but the ***resentative was convincing that they would provide even better personalized service even though we were satisfied at the time with our current provider. The salesman **** ******* even had his wife that worked in the office contact Hometeam to cancel our services. At the time we were not informed that Hawx could not spray using the ***** system installed on the house. We found that out once we had service by a **** employee and he let us know that they could not do that. Since changing to Hawx our home is now full of small fruit flies/gnats that we have had to purchase various types of traps. We cannot have a regular family meal without bugs flying all around us. A Hawx *** installed 2 traps in the restrooms and sprayed indoors but that has had no results. An email was sent to Hawx on Feb 16th detailing our complete dissatisfaction with services so far. We would like the ability to cancel our services moving forward with no penalty as our home is worse off with pest control than when we started. We have also had to purchase our own products to deal with pest control ourselves.

  

  Business Response

  Date: 03/07/2025

  Dear [Customers Name],
  
  
  Thank you for reaching out and sharing your experience. Our goal is always to provide effective and personalized pest control solutions, and we appreciate the opportunity to assist with your concerns.
  
  
  We understand that the presence of flies and gnats in your home has been frustrating. As part of our commitment to customer satisfaction, we arranged for a technician and manager to visit your home on 3/5/24 to assess and address the issue. Additionally, a $50 credit was applied to your account.
  
  
  We want to ensure you receive the best possible results from your service. If there are any ongoing concerns, wed be happy to provide a free reservice as part of our service guarantee. Please dont hesitate to reach out so we can continue working toward a solution that meets your expectations.
  
  
  We appreciate your time and the opportunity to serve you.
  
  

• Initial Complaint

  Date:02/13/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June of ********************************************************* to sign up for Hawx Pest Control. I had a crying infant in my hand and two barking dogs and he still wouldnt take no for an answer no matter how many times I said it. The only way to get him off my doorstep to tend to my crying baby was to say yes as he saw my baby crying and kept saying they like helping single moms, what he meant was they like to prey on single moms for money. I just wanted the man off my doorstep. They sprayed my house twice, I paid twice I thought that would be the end of it. They have been harassing me since August of 2024 and are now at the point where they are creating fraudulent invoices for services that were never provided. They spam my card with charges as high as $344. There has been many times where they even try charging my card 3 times a day. They keep calling me off multiple different phone numbers as well since August of 2024. Its been about 6 months and they are still harassing me. After doing research into this company I came to find out Im not the only person theyve done this too, as there is public record of multiple lawsuits to the company for their illegal sales tactics, fraudulent invoices, and unfair business practices. Stay away from this company.

  

  Business Response

  Date: 02/13/2025

  I want to sincerely apologize for the experience you had with your pest control service. No one should feel pressured into a service, and I regret that you felt that way during your interaction.
  
  
  I want to assure you that this location was recently acquired by ProForce Pest Control, and we are committed to conducting business with integrity and respect for our customers. We have reviewed your account and have taken the necessary steps to correct it. Here at ProForce we will ensure that your wishes are fully respected.
  
  
  Please let me know if there is anything else I can do to assist you. Again, I truly regret the frustration this situation has caused and appreciate the opportunity to make things right.
  
  
  

• Initial Complaint

  Date:01/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive tried twice to cancel my services with Hawx and all Im ever told is a manager has to call me back. I never get a call. Im canceling because they never do anything. They park in front of my house for a minute or two then leave without doing anything at all. I see it on my cameras. I want my services cancelled with Hawx.

  

  Business Response

  Date: 02/05/2025

  Thank you for bringing this to our attention. We understand your frustration and apologize for any inconvenience.
  
  
  After reviewing your account, we see that you contacted our call center on December 9th, and our team spoke with you again on December 10th regarding your concerns. While we offered to address the service issues, you requested to cancel your account. Your cancellation request was processed on December 10th, the same day.
  
  
  We apologize if there was any miscommunication or delay in confirming this for you. If you have any further concerns, please dont hesitate to reach out, and wed be happy to assist.