We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Pet Grooming

The Dog Salon

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Grooming.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Ashli C

    Date: 11/09/2023

    My senior dog had a medical emergency while being groomed here and they continued grooming him. When I got there they told me theyd noticed that something was wrong, and I had to go straight to the *** I am still in shock at how unprofessional and inhumane this was. Both the ** vet and regular vet told me they believed this issue was caused by the groomer. When I spoke to the Dog Salon they took zero accountability for the situation and stated that they thought it was a pre-existing issue, which doesnt even matter. If you know a dog is having an issue you should call the owner immediately. I would never recommend leaving your dog in these negligent hands.

    The Dog Salon

    Date: 11/10/2023

    We value all feedback and, in this instance, we believe it's important to provide some context to your review. The situation you're referring to took place 9 months ago, and we haven't had the opportunity to serve you since. This review, coming out of the blue, should be considered within its appropriate context.First and foremost, our detailed notes indicate that prior to receiving any services, the dog was dropped off showing an irritation to his sanitary area. At no fault of the groomer, the irritation worsened due to him excessively licking himself. As soon as we noticed something was wrong, we contacted you immediately. At the time you were understanding, and within five minutes, your dog was picked up. Within the limitations of a dog grooming facility, isolating him in a kennel for those five minutes was the safest option.We want to stress that senior care is of the utmost importance to us. Your review could potentially mislead other senior pet parents in our community. We strongly believe that we offer the highest quality services to senior dogs in the **************. We encounter numerous senior dogs every day, and many of their owners can attest to the level of care and attention we provide. The well-being and safety of our senior furry clients are top priorities, and we remain fully committed to maintaining these standards.

The Dog Salon is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.